Operations Team Manager

Housing Diversity Network; Leeds; On-site; GBP 46,000; Full time

Job summary

A social housing organization in Leeds seeks an Operations Team Manager to lead a multi-disciplinary team in providing exceptional maintenance and customer service. The role requires strong leadership, organizational skills, and a thorough understanding of building practices. A full UK driving license is essential. Competitive salary and benefits are offered, including 26 days annual leave and a flexible benefits pot. Apply by 11 January 2026.

Benefits

26 days annual leave

Birthday leave

Occupational pension

Health cash plan

Flexible benefits pot

Qualifications

• Thorough understanding of building and maintenance practices in social housing.
• Experience managing a multi-disciplinary team.
• UK driving licence is essential.

Responsibilities

• Support team in delivering excellent maintenance and customer service.
• Ensure understanding of roles in performance, safety, and quality.
• Focus on innovation and continuous improvement.

Skills

Collaborative leadership

Strong customer service skills

Organizational skills

Digital competency

Job description

Come and make a difference at Karbon as an Operations Team Manager

About the Role

You’ll support the team to deliver excellent maintenance and customer service. Our teams operate with customers at heart and influence our customer experience and satisfaction levels. You’ll also ensure the team understands the role they play in organisational performance, safety, and quality, with an emphasis on innovation and continuous improvement.

About You

You should have a thorough understanding of building and maintenance practices within a social housing environment. You’ll have the relevant knowledge, skills, and experience needed to manage a multi‑disciplinary team of trade colleagues in a fast‑paced and dynamic environment.

You must be dynamic, with a collaborative leadership style, strong customer service skills, people‑management skills, and organisational skills. You should be organised with good digital and tech competency, capable of working to tight deadlines, and achieving KPIs and targets within budget constraints.

A full valid UK driving licence is essential.

Working With Us

You’ll be part of our KPS 54 North Homes Responsive Repairs and Empty Homes Team. 54 North Homes is part of the Karbon Group, and this team will deliver services to their customers and properties on behalf of Karbon.

If you’d like to know more about the role, please contact George Surrey, Head of Karbon Solutions, at [e-mail] / 07772 444394.

Key Details

• Operations Team Manager – Permanent role
• Salary: £45,795 per annum
• £633 flexible pot (which can be used for salary top‑up)
• Location: Leeds
• 37 hours per week
• Karbon car payment: £2,317 per annum (own car to be used)

We recognise the contribution people with criminal records can make. A criminal record will not exclude a candidate from being appointed for offences that are irrelevant to the role. The role is covered by the Rehabilitation of Offenders Act 1974. Successful candidates will be asked to submit a basic disclosure and barring.

Why Join Us

• 26 days annual leave (rising to 31 after 3 years)
• Birthday leave
• Occupational pension
• Health cash plan
• Flexible benefits pot
• Access to funding for qualifications, conferences, and learning events

Ready to Apply

Apply now via our website.

We welcome the use of AI tools for polishing grammar or formatting, but your CV and supporting statement must reflect your own skills, experience, and personality. We do not accept applications fully generated by AI without your own input.

Key Dates

• Closing date for applications: Sunday 11 January 2026. We may close the advert early if we receive a high volume of strong applications.

Christmas Closure

We’ll be closed from Wednesday 24 December 2025 and back in the office on Friday 2 January 2026. If you contact us during this time, we’ll respond as soon as we’re back.

Interview Date

To be confirmed.

We’re Inclusive

We welcome applications from people of all backgrounds. If you have a disability and meet the essential criteria, you’ll be guaranteed an interview.

Need a reasonable adjustment? Contact: [e-mail]

A Note for Recruitment Agencies

We already have a Preferred Supplier List and are not seeking additional agency support.

Job Summary

• Location: Leeds
• Organization: Karbon Homes
• Job Type: Permanent role
• Salary: £45,795 per annum
• Closing Date: 11/01/2026
• Reference ID: 36266

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