Operations Systems Lead - Staple Hill

Milestones Trust; Bristol; Hybrid; GBP 31,000; Part time

Job summary

A charitable organization in Bristol is seeking a forward-thinking Operational Systems Lead to enhance operational systems and ensure compliance with regulations. The role involves leading technical support, ensuring systems are effective and staff are trained to use them confidently. Candidates should have experience in operational or digital transformation roles, strong communication skills, and a proactive mindset. The position offers flexibility in hours and excellent benefits, including generous annual leave and health cash plans.

Benefits

34 days Annual Leave Entitlement

Access to money as you earn

Company pension scheme

Generous Occupational Maternity/Paternity pay

Learning and development opportunities

Health Cash Plan

Qualifications

• Experience in operational or digital transformation roles.
• Working knowledge and understanding of social care.
• Ability to support change and work collaboratively.

Responsibilities

• Lead daily administration and troubleshooting of operational systems.
• Deliver training to ensure confident use of systems.
• Support transition from legacy systems to modern technologies.
• Identify assistive technology solutions to improve outcomes.
• Ensure systems compliance with GDPR and regulatory standards.

Skills

Systems-focused professional

Strong understanding of compliance and data protection

Excellent communication skills

Proactive and solutions-focused mindset

Job description

Posted Monday 5 January 2026 at 00:00 | Expires Monday 19 January 2026 at 23:59

£30,500 per annum (pro-rated) + excellent benefits

30 hours per week

Closing Date: 19th January 2026

Click here to view full job profile and person specification

An exciting opportunity has arisen to join Milestones Trust as our Operational Systems Lead.

We’re looking for a forward-thinking and tech-savvy individual to lead the daily management, technical support, and development of operational systems across the Trust. This is a key role in our digital transformation journey, ensuring our systems are fit for purpose, compliant, and aligned with the evolving needs of our services and the organisation. Additionally, that staff feel capable and confident to use these systems.

You’ll work closely with System Owners, operational teams, IT, and senior leaders to support the effective use of technology, identify future system needs, and explore new and emerging technologies—including assistive technologies and business intelligence tools.

What you’ll be doing:

• Leading the daily administration, trouble shooting and development of operational systems that support service delivery and strategic goals.
• Delivering training and support to staff to ensure confident use of systems.
• Supporting the transition from legacy systems to modern, efficient technologies.
• Identifying and implementing assistive technology solutions that improve outcomes for the people we support.
• Ensuring systems are compliant with GDPR and regulatory standards (e.g., CQC, RIDDOR, Data Protection).
• Collaborating with IT and other departments to identify infrastructure and equipment needs.
• Staying up to date with emerging tech trends and assessing their relevance to our services and organisation.
• Working with managers and departments to monitor compliance and support service improvement.
• Using remote collaboration tools effectively as part of our hybrid working model.

What we’re looking for:

• A systems-focused professional with experience in operational or digital transformation roles
• Working knowledge and understanding of social care.
• Strong understanding of compliance and data protection requirements.
• Excellent communication and stakeholder engagement skills.
• A proactive, solutions-focused mindset with the ability to support change.
• Confidence working both independently and collaboratively across departments.

Milestones Trust is committed to innovation and continuous improvement. In this role, you’ll have the opportunity to shape how technology supports our services and contributes to better outcomes for the people we support. You’ll be part of a supportive, forward-thinking team that values creativity, collaboration, and impact.

The role is office and field based and is 30 hours per week (hours are flexible).

Here at Milestones Trust we recognise that without the hard work, commitment and passion of our staff, we wouldn’t be the charity we are today. That’s why we are committed to rewarding you with a competitive pay and benefits package including:

• 34 days Annual Leave Entitlement (including all recognised public holidays)
• Get paid when you want – Access your money as you earn it and request your earnings before payday using Dayforce Wallet.
• Refer a Friend Scheme earning you up to £750
• Company pension scheme, to help grow your retirement pot
• Generous Occupational Maternity/Paternity pay
• Learning and development opportunities for you to build your career
• Health Cash Plan on completion of probation giving you access to a minimum of £695 cash back for health treatments e.g. Dental, Therapies, Optical, Maternity/Paternity, NHS Prescriptions etc.

We pride ourselves with being able to offer staff opportunities to develop and progress their careers within the Trust.

For an informal discussion about the role please contact Dru Phillips on 0117 907 9300.

Please refer to our Refer a Friend policy for full details of eligibility and terms.

Milestones Trust is committed to the safeguarding and welfare of all the individuals that it supports, it expects the same commitment from all employees. If successful at interview an enhanced DBS check will take place. (Formerly CRB) A criminal record is not necessarily a barrier to recruitment. Committed to Equality and Diversity for all. Registered Charity No. 294377.