Operations Support Manager: KPI & Guest Experience (London)

Wearehomesforstudents; City of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading provider of student accommodation in London is seeking an Operations Support Manager to enhance operational excellence across properties. The role emphasizes managing KPIs, ensuring customer satisfaction, and adhering to health and safety standards. Ideal candidates will have leadership experience and a strong background in customer service. Join this diverse team and contribute to a rewarding environment.

Qualifications

• Experience in operations or property management.
• Strong background in customer service and managing teams.
• Knowledge of health and safety regulations.

Responsibilities

• Support the Operations Manager and General Managers.
• Manage KPI performance and uphold service standards.
• Lead health and safety processes and audits.

Skills

Leadership skills

Customer service orientation

Health and Safety compliance

Ability to manage KPIs

Financial performance understanding

Job description

A leading provider of student accommodation in London is seeking an Operations Support Manager to enhance operational excellence across properties. The role emphasizes managing KPIs, ensuring customer satisfaction, and adhering to health and safety standards. Ideal candidates will have leadership experience and a strong background in customer service. Join this diverse team and contribute to a rewarding environment.