Operations Specialist (Associate I - BPM)

UST Global; Nottingham; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading IT services firm is seeking an Operations Specialist (Associate I - BPM) based in Nottingham to maintain consumer and commercial data integrity and manage SLAs. This entry-level role requires excellent communication and problem-solving skills. Candidates should have relevant experience, with a focus on personal debt processes and familiarity with PaaS technologies. The position offers a full-time fixed-term contract with hybrid working arrangements.

Qualifications

• Experience with personal debt and/or personal insolvency processes.
• Familiarity with Platforms as a Service (PaaS), collections process automation, or business analytics technologies.
• Exposure to sectors such as Financial Services, Utilities, Telecoms, Central and Local Government, or Debt Collection Agencies.

Responsibilities

• Maintain and update consumer and commercial data within client systems accurately.
• Manage and execute key client and supplier Service Level Agreements (SLAs).
• Respond to operational queries from internal teams, clients, and suppliers.
• Oversee client mailboxes and handle communications in accordance with SLAs.

Skills

Bpo Voice

Bpo Non Voice

Data Entry

Job description

Operations Specialist (Associate I - BPM)

Join to apply for the Operations Specialist (Associate I - BPM) role at UST

Location: Nottingham, NG1 – Hybrid working (3 days in office, 2 days remote)

Immediate start. Fixed-term contract for 12 months with possible extensions.

Candidate must have full right to work authorisations in the UK.

About the Role

We are seeking a detail-oriented and proactive Operations Specialist to join our team. This role focuses on maintaining consumer and commercial data integrity using client systems and supporting operational tasks to ensure smooth business processes.

Key Responsibilities

• Maintain and update consumer and commercial data within client systems accurately.
• Manage and execute key client and supplier Service Level Agreements (SLAs) across multiple workstreams.
• Respond to operational queries from internal teams, clients, and suppliers promptly and effectively.
• Manage workloads to consistently meet SLAs and raise issues when necessary.
• Provide operational guidance and support to wider teams to resolve queries quickly.
• Oversee client mailboxes and handle telephone communications in accordance with SLAs.
• Ensure strict adherence to client policies and procedures.

Key Competencies

• Planning & Organising: Efficiently balance multiple priorities and clients; understand and contribute to team tasks.
• Problem Solving: Deliver timely, well-informed solutions based on gathered information.
• Communication: Excellent verbal and written skills; tailor communication to the audience and present solutions clearly.
• Teamwork: Foster positive relationships, contribute to a collaborative environment, and assist colleagues as needed.

Desired Experience

• Experience with personal debt and/or personal insolvency processes.
• Familiarity with Platforms as a Service (PaaS), collections process automation, or business analytics technologies.
• Exposure to sectors such as Financial Services, Utilities, Telecoms, Central and Local Government, or Debt Collection Agencies.

If you are interested, please apply with your updated CV for an immediate discussion.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Management and Manufacturing

Industries

IT Services and IT Consulting

Skills

Bpo Voice, Bpo Non Voice, Data Entry