Operations Scheduler

Panda Utilities Limited; Sheffield; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading waste management company in the UK is seeking a Coordinator to optimize waste collection routes and schedules. The role involves maintaining communication with drivers, managing customer service issues, and ensuring compliance with waste management regulations. Candidates should have strong problem-solving skills and experience in route planning. This is a full-time position with opportunities for career progression within the company, offering a competitive salary and comprehensive benefits.

Benefits

Competitive salary

20 days annual leave

Opportunities for career progression

Training and development support

Qualifications

• Strong communication skills to liaise with drivers and customers.
• Experience with route optimization and planning.
• Ability to resolve customer complaints and service issues.

Responsibilities

• Plan and optimize waste collection routes.
• Create and manage collection schedules for customers.
• Monitor vehicle locations using GPS systems.

Skills

Route Planning & Optimisation

Communication skills

Problem Solving

Knowledge of Waste Management Regulations

Technology Use

Tools

GPS tracking systems

Dispatch systems

Job description

About the Role

At Panda, Ireland’s largest waste management business, we invite you to join our team and build a career that champions environmental excellence while balancing tradition with innovation. You’ll be part of a supportive, close-knit team that values strong working relationships and looks out for one another.

We are committed to leading the way in waste management and recycling solutions across Ireland. By embracing innovation and sustainable practices, we work together to protect the environment and create a greener future for generations to come.

Relationships

Reports to: Line Manager

Responsible for: Coordinating the timely collection, transport, and disposal of waste to ensure efficient operations and high levels of customer satisfaction

Liaison with: All departments

Key Accountabilities

1. Route Planning & Optimisation
   • Plan, assign, and adjust daily waste collection routes to maximise efficiency
   • Use route optimisation software to ensure the most effective routes, considering traffic, weather, and collection schedules
2. Scheduling
   • Create and manage collection schedules for residential and commercial customers
   • Ensure all regular and special service requests are scheduled accurately
   • Adjust schedules to manage holidays, breakdowns, or emergency situations
3. Communication with Drivers
   • Maintain ongoing communication with drivers to ensure timely collections
   • Provide clear instructions on routes, customer requirements, and potential hazards
   • Manage real-time updates and changes to schedules
4. Customer support
   • Act as a key point of contact for customer queries and service issues
   • Resolve complaints, missed collections, and service requests in coordination with field teams
   • Inform customers of delays, route changes, or rescheduled services
5. Fleet Monitoring & Tracking
   • Monitor vehicle locations using GPS and tracking systems
   • Track driver performance, fuel usage, and route compliance
6. Problem Solving
   • Respond quickly to breakdowns, missed pickups, accidents, or traffic delays
   • Reassign resources or amend routes during emergencies or adverse weather
7. Compliance & Safety
   • Ensure operations comply with all relevant waste management and environmental regulations
   • Promote and enforce safety standards and best practices
   • Record and report incidents, accidents, or safety issues
8. Data Entry & Record Keeping
   • Maintain accurate records of routes, collections, fuel usage, maintenance, and driver hours
   • Support internal reporting, invoicing, and compliance requirements
9. Coordination with Operations & Maintenance
   • Work closely with operations and maintenance teams to schedule repairs and servicing
   • Ensure vehicles are roadworthy and properly equipped before dispatch
10. Waste Volume & Load Management
    • Monitor vehicle loads to ensure weight limits are not exceeded
    • Coordinate deliveries with transfer stations, landfills, and recycling facilities
11. Team Collaboration
    • Work with sales and customer service teams to meet customer service commitments
    • Liaise with recycling and hazardous waste teams to ensure correct handling of waste streams
12. Technology Use
    • Operate dispatch systems, GPS tracking tools, and communication platforms
    • Support drivers in using in-cab technology and mobile applications

Additional Duties

• Attend meetings as required
• Demonstrate commitment to Panda’s values in all aspects of the role
• Act as a positive ambassador for the business
• I have received and read my Job Description and understand that it acts as a guide only to my duties and responsibilities and is not exhaustive; I agree to undertake any other duties deemed reasonable by the management.

Benefits

• Competitive salary
• Permanent, full-time position
• 20 days annual leave
• Opportunities for career progression within Panda
• Training and development support

About Us

Over the past 30 years, Panda has continued to grow and acquire businesses that all share a very similar vision and set of values. We’re now a group of almost 3000 people, all contributing to that growth and success.

Whilst Panda is the parent company to numerous brands, we all share an ambitious vision for the future. Our primary goal is to ensure the safety and wellbeing of our people and connected partners is front and centre. As a team, we’re safer together. We deliver our customers with a partnership approach to managing their resources responsibly. We constantly push the boundaries of innovation. What’s good today can be better tomorrow.

Panda is not just a company, it’s a resource recovery business. Over the past three decades we’ve grown and diversified significantly, we believe that great leadership is rooted in strong values. As leaders within this industry, we’re committed to shaping a better future for our friends, families and communities. Our philosophy remains unchanged, balancing customer satisfaction with environmentally sustainable practices. Exceptional customer service, and unwavering dedication to sustainability are the cornerstones of our business.

Our journey is dependent upon talented, passionate, and dedicated people that constantly strive and challenge each other for better outcomes.

Take the first step today and join us on the journey….

Pandaaims to attract and retain a skilled and diverse workforce that best represents the talent available in the communities in which our assets are located and our employees reside.

(DE&I Policy Statement)