Operations Manager

Bellrock Group; Leicester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A property services leader is looking for an Operations Manager overseeing the Pizza Express contract. This full-time position involves managing operations, supporting compliance goals, and promoting continuous improvement. Ideal candidates should have proven leadership experience and strong problem-solving abilities. This role offers flexibility with primarily remote work and various employee benefits.

Benefits

25 days annual leave

Salary exchange pension scheme

Life cover

Paid sick leave

Employee assistance programme

Car allowance

Enhanced maternity and paternity leave

Healthcare Cashplan

Refer a friend benefit

Virtual GP

Qualifications

• Proven leadership and team management experience.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities effectively.

Responsibilities

• Oversee daily account operations including calls and escalations.
• Manage and support the Operations Team with job releases and labour processes.
• Build strong relationships with clients and stakeholders to ensure effective contract delivery.

Skills

Leadership and team management

Excellent communication

Problem-solving

Contract management

Financial tracking

Job description

Bellrock is the trusted challenger in UK property services. Driven by insights, powered by technology, and delivered by talented people, we are redefining how real estate is managed. Since 2003, our people‑first and technology‑led approach has helped organisations across the UK transform their estates into high‑performance, sustainable environments. Through our integrated service model—spanning Technologies, Consulting, Critical Engineering & Jordon, and Intelligent Asset Care—we deliver compliance, quality and operational excellence while reducing cost and carbon impact. Our award‑winning Concerto IWMS platform, together with mobile solutions from Mobiess and energy analytics from InMetriks, enables smart, data‑led estate management at scale.

Operations Manager – Pizza Express Contract

A successful candidate will be responsible for overseeing the Pizza Express contract, reporting to the Account Director to ensure all contractual commitments and deliverables are achieved, along with accurate and effective budget reporting. The role will support the client in meeting compliance objectives and enhancing Health, Safety, Environmental and Sustainability performance by promoting excellence and driving continuous improvement across the supply chain.

Responsibilities

• Oversee daily account operations including calls, escalations and continuous improvement, acting as the first point of contact for all escalations.
• Manage and support the Operations Team with job releases, batching, quotations and labour processes through to completion.
• Build strong relationships with clients, stakeholders and suppliers to ensure effective contract delivery and address any performance issues.
• Lead, develop and monitor team performance to achieve objectives and maintain service excellence.
• Provide financial and budgetary input, identify cost‑saving opportunities and support compliance and reporting requirements.
• Drive continuous improvement, promote health and safety and embody the Bellrock culture.

Qualifications

• Proven leadership and team management experience.
• Excellent communication and interpersonal skills.
• Adaptable and resilient in a fast‑paced environment.
• Strong problem‑solving and decision‑making ability.
• Experience in operations or contract management.
• Ability to manage multiple priorities effectively.
• Skilled in identifying cost‑saving and efficiency opportunities.
• Knowledge of supply chain and performance management.
• Competent in budget reporting and financial tracking.
• Customer‑focused with a commitment to service excellence.

Working arrangements

The successful candidate will mainly work from home, with occasional travel to the office and site visits when required.

Benefits

• 25 days annual leave plus bank holidays and an additional day.
• Salary exchange pension scheme.
• Life cover.
• Paid sick leave.
• Health Assured employee assistance and wellness programme.
• Car allowance.
• Enhanced maternity, paternity and adoption leave.
• Salary sacrifice schemes: Cycle to work.
• Holiday purchase scheme of an additional 5 days per year.
• Offers and discount scheme to save on everyday shopping and essentials.
• Healthcare Cashplan.
• MotorSave scheme.
• Refer a friend benefit.
• Liftshare.
• Virtual GP.

Diversity & Inclusion

We’ve always encouraged new and different perspectives and have an inclusive workplace that recognises hard work, offers learning and development, flexible and hybrid working and support for wellbeing. All are welcome and supported to be themselves.

Location

Units are based within the UK, covering approximately 350 sites.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Management and Manufacturing (Facilities Services)