Operations Leader – Property Services & Multi-Trade

Scottish Federation of Housing Associations; City of Edinburgh; On-site; GBP 68,000; Full time

Job summary

A leading housing association is seeking an experienced Operations Manager to oversee property-related services. This role demands strong leadership and strategic direction, ensuring effective service delivery while managing various operational teams. The ideal candidate will possess significant experience in managing multi-trade workforces, have a solid grasp of financial management, and a proven track record in contract management. This position is office-based with site visits required in Edinburgh.

Qualifications

• Significant experience leading and managing front-line services including call handling and planning.
• Proven track record in resource planning and operational decision-making.
• Strong financial management and budget control experience.

Responsibilities

• Lead property-related operational services for clients.
• Manage multi-trade and cleaning workforces effectively.
• Ensure high-quality service delivery and compliance.

Skills

Leadership in front-line services

Resource planning

KPI delivery

Contract management

Financial management

Project planning

Health and Safety compliance

Job description

A leading housing association is seeking an experienced Operations Manager to oversee property-related services. This role demands strong leadership and strategic direction, ensuring effective service delivery while managing various operational teams. The ideal candidate will possess significant experience in managing multi-trade workforces, have a solid grasp of financial management, and a proven track record in contract management. This position is office-based with site visits required in Edinburgh.