Operations Excellence Lead: Data-Driven Process & CX

Betfred Group; Warrington; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading bookmaker in the UK is seeking a Continuous Improvement & Process Excellence Manager to lead transformative change enhancing customer experiences. The ideal candidate will effectively own and manage the continuous improvement portfolio, foster a culture of efficiency, and work across teams to improve operations for optimal delivery. This role promises a dynamic work environment focused on innovative process improvements and valuable contributions to a recognized brand's future.

Benefits

Bonuses and incentives

Enhanced maternity & paternity pay

Mental health support

Pension contributions

Long-service recognition programme

Qualifications

• Experience in delivering continuous improvement and transformation programmes.
• Proficient in project management and data analysis.
• Comfortable leading change and managing ambiguity.

Responsibilities

• Own the continuous improvement delivery portfolio.
• Manage and coach Continuous Improvement resources.
• Lead process improvement initiatives and facilitate process reviews.

Skills

Project management

Process mapping

Communication

Data analysis

Customer experience focus

Job description

A leading bookmaker in the UK is seeking a Continuous Improvement & Process Excellence Manager to lead transformative change enhancing customer experiences. The ideal candidate will effectively own and manage the continuous improvement portfolio, foster a culture of efficiency, and work across teams to improve operations for optimal delivery. This role promises a dynamic work environment focused on innovative process improvements and valuable contributions to a recognized brand's future.