Operations Coordinator

Oxford Health; Oxford; On-site; GBP 25,000 - 30,000; Full time

Job summary

A healthcare organization seeks an Operations Coordinator for the Outpatients Department in Oxford. The role involves providing key administrative support, managing workloads, and establishing communications with service users. Candidates must have good knowledge of MS software, excellent organizational skills, and the capability to work under competing deadlines. The position offers benefits like career progression opportunities and a competitive pension scheme. Applicants must have a full driving licence and vehicle access for work.

Benefits

Excellent opportunities for career progression

27 days annual leave

Competitive pension scheme

NHS Discount

Employee Assistance Programme

Qualifications

• Experience of communicating with service users.
• Experience in a busy working environment.
• Knowledge of database management is desirable.

Responsibilities

• Provide administrative support to manage the Community Outpatient Department.
• Liaise with team administrators and assist in statistical collection.
• Maintain communication between service users and the department.

Skills

Ability to manage own workload

Working knowledge of MS software packages

Good communication skills

Customer care standards

Education

Good standard of English and Maths

Tools

Excel

Job description

Job overview

Do you want to be part of a new and exciting team, being involved in the Outpatients Department team across the Primary, Community, Dental조 Care Directorate?

We are looking for a Operations Coordinator to join our Outpatients department team. You should be innovative, enthusiastic andքային looking for a challenge with an eye on success. You will need to be a self‑starter and a great communicator and willing to input ideas and suggestions to help move the team forward.

The post holder is responsible for providing administrative support to manage all aspects of the Community Outpatient Department.

The post holder is expected to exercise initiative to work unsupervised and establish relationships with service users and other agencies from both the public and private sectors. To improve, collate, analyse, and interpret data and information to support the Head of Operations and Operational Support Managers (OSMs).

Applicants must have a full valid driving licence and have access to a vehicle for work. Adjustments can be considered in line with the Equality Act 2010 where required.

Main duties of the job

• Be responsible for providing an efficient administrative/coordinating service to the Outpatient Department and the team across all community sites whilst being the first point of contact for all enquiries, including coordinating and leading the OPD administrative team.
• Liaise efficiently with the team administrators who support the department, whilst supporting with band 3 roles and responsibilities.
• Be a main contact and the channel of communication between users of the service, maintaining a professional but organised manner.
• Assist the Head of Operations and Operational Support Manager in the collection and collation of statistical information as required whilst adhering to strict deadlines.

Working for our organisation

Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.

Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible.

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Our vision is that no matter who you are or where you are, you will tell us that you receive: “Outstanding care delivered by an outstanding team”

Our values are: “Caring, safe and excellent”

At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:

• Excellent opportunities for career progression
• Access to tailored individual and Trust wide learning and development
• 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
• NHS Discount across a wide range of shops, restaurants and retailers
• Competitive pension scheme
• Lease car scheme
• ọdọ to work scheme
• Employee Assistance Programme
• Mental Health First Aiders
• Staff accommodation (please note waiting lists may apply)
• Staff networking and support groups hosted by our Equality, Diversity & Inclusion team

Detailed job description and main responsibilities

We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the “supporting statement” element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application. The essential and desirable criteria will be used to shortlist for interview and youèvre ensure that you refer to these within your application to increase your chances of being selected for interview.

Person specification

Knowledge

Essential criteria

• Ability to manage own workload under a range of competing deadlines from a number of sources
• Working knowledge of different systems, processes and procedures.
• Good knowledge of MS software packages and data input knowledge.
• Sound educational background including a good standard of numeracy and written English.

Desirable criteria

• Knowledge and experience of database management faili

Experience

Essential criteria

• Experience of communicating with other service users
• Experience of busy working environment

Desirable criteria

• Experience with finance and invoicing
• Experience of working in a service department of the NHS

Qualifications

Essential criteria

• Goodpkg of Excel
• Good standard of English and Maths

Desirable criteria

Educated at A level

Essential criteria

• A team player with the ability to plan and organise the work within the team in order to meet specified deadlines and service needs.
• Demonstrates a self‑motivated and proactive approach to work.
• A flexible attitude and able to handle multiple tasks
• Excellent customer care standards.

Documents to Download

Operations Coordinator - Outpatients Department (PDF, 760.3KB)

Guidance Notes for Candidates Applying for a job at OHFT (PDF, 424.6KB)

Recruiter Contact Details

Name: Megan

Title: Operational Support Manager

Email: [e-mail]

Telephone: [phone]