Operations Co-Ordinator

Davies; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance firm in Manchester is seeking an Operations Co-Ordinator to assist with managing daily business activities and administrative tasks. This role includes monitoring operational processes, preparing management reports, and ensuring effective communication within teams. Candidates should have strong analytical skills and experience in MI reporting, preferably with good Excel capabilities. This position offers a comprehensive benefits package and a supportive working environment, focused on continuous improvement and client satisfaction.

Benefits

Davies Incentive Plan

25 days holiday per year

Simply Health Care Cash Plan

WeCare – 24/7 online GP and mental health support

Death In Service after 1 year

Pension Contribution (5% Employee / 3% Employer)

Employee Volunteering Programme

Cycle to Work Scheme

Gym Flex

Discounted Tickets for Attractions

Qualifications

• Experience in management reporting and analysis.
• Ability to handle MI proficiently using Excel.
• Good analytical skills for data analysis.

Responsibilities

• Prepare client litigation packs for review.
• Monitor weekly client account reporting.
• Manage client costs bordereaux bi-weekly.
• Coordinate new starter log-ins on systems.

Skills

Management Information reporting and analysis

Competent use of Excel

Effective communication with all levels

Ability to prioritize conflicting activities

High level of analytical skills

Job description

Operations Co-Ordinator

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Manchester

Description

The Operations Coordinators role is to assist with the management of daily business activities and administrative tasks that are critical to the sound running of esure in‑house team. The Operations Coordinator's responsibilities include tracking, chasing, monitoring and reporting upwards upon critical operational processes to ensure that targets are hit and deadlines are maintained.

To be successful as an Operations Coordinator, you should be able to resolve problematic situations efficiently and have excellent communication and organisational skills. Ultimately, an outstanding Operations Coordinator should be able to support the smooth daily operations of a business.

Key Accountabilities

• Prepare monthly client litigation pack ready for BUD to finalise.
• Pull monthly benchmarking data and reporting adhoc reporting as required.
• Complete management of client re‑opens, with monthly analysis of trends shared with BUD.
• Complete management of the stop cheque, cheque reversal and expired cheque reports including management of corrective actions.
• Monitor weekly client account reporting.
• Deal with all client account balance cheques and associated allocation of funds across Keoghs and esure.
• Complete management of bi‑weekly client costs bordereaux.
• Supporting the operational team ensuring that MI is completed and validators are cleared.
• Coordinating new starter log‑ins on esure’s systems.
• Monitoring holiday balances – flagging issues reporting quarterly on any building issues.
• Ensuring that audits are done and scores logged in a timely manner.
• Supporting the BUD in collation of information and reports on an ad hoc and routine basis.

Undertaking any required monitoring or enforcement of any operational activity required from time to time or on a routine basis as requested by the BUD.

Working Hours: 35 hours per week Monday‑Friday 9am‑5pm

Experience, Skills and Qualifications

• Experience in Management Information reporting and analysis.
• Proven track record in handling MI and competent use of Excel.
• Sound understanding of elite and tracker to enable case by case analysis.
• Ability to communicate effectively with all levels within the division and ensure that instructions are followed by others.
• Industry knowledge/experience is preferred but not essential.
• Ability to prioritise conflicting activities and work calmly and accurately under pressure.
• Good client care skills and ability to work to client guidelines.
• High level of analytical skills and experience in analysing data.

Values

Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our values are at the heart of everything we do;

• We are connected
• We are Dynamic
• We are Innovative
• We succeed together

Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death In Service – after 1 years’ service
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

*after successfully completing probation