Operations Change Specialist

The Ardonagh Group; United Kingdom; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading insurance organization in the UK is seeking an Operations Change Specialist on a fixed-term contract until August 2026. You will oversee business integration, collaborating with stakeholders to implement a new trading platform and enhance operational standards. The ideal candidate will possess experience in insurance operations or a related FCA regulated environment, and have excellent organizational and communication skills.

Benefits

26 days holiday plus bank holidays

Career progression opportunities

Learning and development support

Pension scheme

24-hour Employee Assistance support

Corporate perks like gym memberships

One day paid volunteering

Charity fundraising support

Spotlight Awards for employee recognition

Qualifications

• Experience in the insurance industry or FCA regulated environment.
• Self-motivated and comfortable working independently.
• Proven ability to comply with regulatory frameworks.

Responsibilities

• Oversee and execute change to integrate businesses into a standard operating model.
• Collaborate with stakeholders and facilitate business change.
• Act as an Operational Subject Matter Expert (SME) for requirements.

Skills

Organisational Skills

Stakeholder Management

Communication Skills

Understanding of insurance operations

Project Delivery Lifecycle Knowledge

Job description

Join to apply for the Operations Change Specialist role at The Ardonagh Group.

This is a fixed term contract until the end of August 2026.

We have an exciting opportunity to join our team, reporting to the Head of Operational Change. You will be responsible for overseeing and executing change to deliver business integration. The role will support and co‑coordinate operational business projects with a particular focus on embedding a new trading platform, business standards and alignment of legal entities within the group.

What you will do

This is an overview and not an exhaustive list of responsibilities. Collaborating with your Line Manager, you will develop your own objectives but focus on all of the following and more:

• Work with the business to facilitate and integrate businesses into the standard operating model (Core PAS) and AIBL legal entity.
• Collaborate with stakeholders to drive and support business change and standards, identifying and documenting any special requirements that might deviate from the Target Operating Model.
• Act as Operational SME to understand requirements. Track ongoing progress and identify benefits – efficiency/best practice to ensure optimisation of opportunities.
• Facilitate liaison between relevant stakeholders including businesses, third‑party partners and other operational functions/experts; ensuring that all actions are documented and in line with the project objectives.
• Ensure benefits are always identified, accurately estimated in advance, tracked and reported accordingly.
• Support projects with associated documentation, providing pre‑agreed progress reporting, identifying and mitigating risk and issues, escalating when necessary.
• Support business and operation colleagues with BAU, providing regular advice and guidance.
• Support problem resolution, minimising impact to trade and improving customer outcomes.
• Maximise optimisation opportunities, applying best practice and scrutinising technical support to ensure deliverables achieved.
• Provide operational expertise and advice to Group‑wide projects and workstreams, including UAT and Hypercare post go‑live.

Who we are looking for

• Insurance industry experience, with an understanding of insurance operations and processes would be very beneficial but at the very least experience within an FCA regulated environment to appreciate and have a working knowledge of regulatory/legislative framework.
• Organised, self‑motivated and comfortable to work unsupervised in a proactive manner.
• Confident and assertive communicator, capable of sharing written and verbal information effectively to convey complex concepts and ideas to both technical and non‑technical stakeholders, with ability to quantify and present ideas succinctly.
• Understanding of the Project delivery lifecycle with practical experience of managing multiple workstreams and interdependencies between projects, prioritisation and using initiative.
• Pragmatic, with a proven ability to deal with high levels of ambiguity and work autonomously, using pre‑agreed rationales to prioritise tasks and confidence to make measured decisions.
• Excellent stakeholder management skills with a track record of effecting change across a complex organisation and managing expectations.

Benefits

• Holiday entitlement of 26 days plus bank holidays increasing with length of service
• Opportunity to progress your career across the entire Ardonagh family
• Award‑winning learning & development offering and support to obtain professional qualifications to enhance your knowledge and career prospects
• Pension scheme for when you feel it’s time to retire
• 24‑hour Employee Assistance support for you and your family’s physical and mental wellbeing
• Corporate perks such as discounted gym memberships, cinema tickets, shopping, Eyecare vouchers, cycle to work and much more
• One day paid volunteering to give back to our communities
• Ardonagh Community Trust (ACT) – raising funds for charity with donation matching in your local community
• The Spotlight Awards, where we celebrate the best of the Ardonagh Group and all the bright talent across our business.

We offer genuine potential for both personal and professional development, come and be part of our story and help us shape our future. So, what are you waiting for? Apply today and one of our team will be in touch.

#AIB

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.

Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.

Click here to see our standard benefits page