Operations Assistant

Forest Holidays Group Limited; Pickering; On-site; Full time

Job summary

A leading outdoor holiday company in North Yorkshire is seeking an Operations Assistant to enhance guest experiences at Keldy Forest. Responsibilities include ensuring hot tubs are maintained, completing maintenance tasks, and delivering excellent customer service. Ideal candidates possess a positive mindset, teamwork ability, and attention to detail. The role offers full-time hours, live-in accommodation, and a supportive environment with numerous employee benefits. This is a great opportunity for someone enthusiastic about outdoor work.

Benefits

Generous holiday allowance

Performance-based bonuses

Subsidised meals

Pension scheme

Wellbeing events

Discounts on breaks

Qualifications

• Previous experience in a similar role is desirable.
• A full clean UK driving license is essential.

Responsibilities

• Ensure hot tubs are in perfect working order.
• Complete general maintenance tasks.
• Deliver exceptional customer service.
• Maintain high cleanliness standards.

Skills

Positive attitude

Teamwork

Attention to detail

Problem-solving

Outdoor work willingness

Job description

Overview

🌲 Join us where the forest hides secret glades and sunlight filters through the trees at Keldy Forest 🌲

• Location: Keldy (North Yorkshire)
• Salary: £12.21 per hour
• Working Hours: Full-time, 38 hours per week
• Days of Work: 2 week rolling rota, working alternate weekends
• Live-In Accommodation available

We have an exciting opportunity for an Operations Assistant to join our Keldy team! Be part of creating memorable escapes in one of North Yorkshire’s most peaceful forest settings. Develop your skills while ensuring our cabins are beautifully prepared for every guest.

Our cabins at Keldy are deep in the forest; some are just visible between the trees and others enjoy an outlook onto grassy, sunlit glades. Here, surrounded by nature, you can truly relax.

About the Operations Assistant role

Open all year round, our Operations Assistant plays a vital role in creating an exceptional guest experience. Key responsibilities include:

• Ensuring hot tubs are in perfect working order every day for our guests.
• Completing general maintenance tasks, including using tools, fixing machinery, and decorating (basic knowledge desirable).
• Paying attention to the little details and delivering daily tasks in a timely and competent manner.
• Taking pride in delivering exceptional customer service.
• Following brand standards to ensure every guest experiences the Forest Feeling from the moment they step into their cabin.

Live-in Accommodation available - Including all utilities, available for a nominal monthly rent, resulting in approximately £10,000 annual savings.

What Are We Looking For?

Our ideal Operations Assistant will be a dynamic individual who applies a can-do attitude to solve any issues that may arise on location. You will be a team player, capable of building good working relationships with colleagues. A love for the outdoors is essential as these tasks need completing rain or shine every day of the year.

We’re looking for someone with

• A positive, can-do attitude and a strong work ethic.
• The ability to work well in a team and communicate effectively with colleagues.
• Great attention to detail, ensuring high cleanliness standards are met.
• Some previous experience in a similar role.
• A willingness to work outdoors in a natural setting, whatever the weather.
• A full clean UK driving license is essential.

Who Are Forest Holidays?

We’re a Certified B Corp. Our business has been recognised as a force for good. It\'s what we’ve always known: our holidays are good for people and the planet. We’ve never done business as usual. Our holidays are unique, and so are we. We’re a team of 800 people. We’re stewards of 244.5 hectares of forest. We manage the land for conservation and create spaces in nature for people to stay. Our tucked-away cabin locations are always thoughtfully placed. They’re places to discover the wonders of nature and realise the part we all play in protecting it.

Why Join Us?

As a valued member of our team, you’ll enjoy a range of fantastic benefits, including:

• ✈️ Generous holiday allowance – Take the time you need to recharge
• 💰 Performance-based bonuses – Earn a 5% bonus (paid quarterly) when customer service targets are met
• 🎉 Social events and awards evenings – Celebrate success with your team
• 🔒 Pension scheme – Secure your future with our company pension
• 💛 One full paid day to volunteer – Give back to a cause you care about
• 🍴 Subsidised meals – Discounted food when working on location
• ❤️🩹 Wellbeing events & activities – Focus on your mental and physical wellness
• 🏠 Save on breaks – Enjoy up to 20% off. Friends and family also receive 15% off.
• 🛍️ Hundreds of discounts – Save on top brands across the UK

Pay Rates for Aged 16 and 17:

• 16 years: £7.55 per hour
• 17 years: £10.00 per hour

We\’re all about diversity, inclusion, and bringing your authentic self to work. Need adjustments for the recruitment process? Just ask, our team is happy to help.

🌿Click ‘Apply’ now to start your journey with us at Keldy. Don’t miss out on this fantastic opportunity!