Operational Supervisor

Connected Local Government; North East; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A local government organization in North East England seeks an Operational Supervisor for Hawthorn House. The role involves managing a specialist scheme for young people and adults. Candidates must have experience with learning disabilities and supervisory skills, alongside relevant qualifications. The position offers a competitive rewards package, including a generous annual leave entitlement, pension scheme, and flexible working arrangements. Applicants should demonstrate they meet all essential criteria without discrimination.

Benefits

Generous annual leave entitlement

Local Government Pension Scheme

Flexible working arrangements

Qualifications

• Significant experience working with individuals with complex needs.
• Experience supervising a team.
• Ability to develop support and risk plans.

Responsibilities

• Assist with the coordination and day-to-day running of the specialist scheme.
• Supervise and work alongside the staff team.
• Liaise and work collaboratively with professionals.

Skills

Experience with learning disabilities

Supervisory skills

Management experience

Education

NVQ / Health & Social Care Level 3

Relevant Degree / Nursing qualification

Social Work qualification

Job description

Adult Care Hawthorn House Operational Supervisor
Grade 8 VACANCY NO: AHS/26/002

Hawthorn House is a Care Quality Commission (CQC) rated Outstanding Service providing respite / short break care and is looking to recruit an Operational Supervisor for an exciting new development within the scheme. The new development comprises two specialist ‘step‑up / step‑down’ flats for young people (16+) and adults with complex learning disabilities and/or autism spectrum diagnoses who present with behaviours that challenge.

What is involved?

The postholder will assist with the co‑ordination, day‑to‑day running and development of the new specialist scheme offering management support; supervise and work alongside the staff team, ensuring that service users receive the highest standard of care and support and specialist interventions using the Positive Behaviour Support model of intervention. The role involves liaising and working collaboratively with referring Care Co‑ordinators and other professionals and developing support and risk plans to meet the specialist needs of the service users. The role is Monday to Friday and there is an excellent support system in place from the management team and great opportunities for training and continuous professional development. The successful applicant will receive a full induction and receive regular supervisions and observations.

What will I need?

Applicants should have significant experience and skills working with people with a learning disability / complex needs or behaviours that challenge together with supervisory / management experience.

Qualifications

• NVQ / Health & Social Care Level 3 in Social Care and/or Management
• Relevant Degree / Nursing qualification or equivalent
• Social Work qualification or equivalent

Interviews

Interviews will be held week commencing 16/02/26. We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.

Our offer to you

We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years’ continuous local government service), membership of the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable. Rewards and benefits are subject to individual terms and conditions.

Equality, diversity, and inclusion

We are a proud equal opportunities employer and believe a diverse workforce brings fresh ideas and drives service improvement. We welcome applications from everyone and make employment decisions based on skills and ability. As a Disability Confident Leader, we actively encourage applications from disabled people and offer support throughout the recruitment process.

How to apply

We welcome applications from disabled people and those who are or consider themselves to be neurodivergent. All applications must be submitted online via the Northeast Jobs portal. Use the ‘Person Specification’ section of the form to clearly demonstrate how you meet the essential (and where possible, desirable) criteria. Applications that do not evidence the essential requirements will not be shortlisted. If you require assistance when applying for this role, please contact our Recruitment Helpdesk on 03000 26 27 27, or via email [e-mail].

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