Operational Loyalty Assistant

Matalan; Knowsley; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading UK retailer is seeking an Operational Loyalty Assistant to oversee the daily operations of its loyalty program. This role involves managing communication initiatives, loyalty card inventory, and planning events to enhance customer experience. The ideal candidate possesses strong commercial acumen and data management skills. Competitive salary along with several employee benefits, including staff discounts and wellbeing support, are offered.

Benefits

20% staff discount

Thrive Recognition Scheme

Wellbeing support

Life Assurance

Retail Rewards platform

Pension Scheme

Access to career development

Responsibilities

• Responsible for daily delivery of Matalan Me, supporting retail teams.
• Manage store communication briefs for new initiatives.
• Oversee Loyalty card stock, forecasts, and budgets.
• Plan and execute free gifts and partnership strategy.
• Work with teams for events and customer journeys.

Skills

Strong commercial acumen with experience of planning promotions

Attention to detail

Organisational skills

Comfortable with data and financial information

Experience in building reports from Excel exports and Power BI dashboards

Job description

As Operational Loyalty Assistant you are responsible for the smooth day to day delivery of Matalan Me, working, cross-functionally to provide support for retail teams, driving acquisition, data capture and monitoring retail reports to make recommendations for improvement.

• Use BI reports to share store and online performance against loyalty acquisition, data capture and participation on a weekly, monthly and quarterly basis.
• Own the store communication brief for new initiatives, providing support to Retail Operations and Central Planning supporting store colleagues delivering loyalty targets.
• Own the Loyalty card stock, managing reports, forecasting usage and budget for re-ordering.
• Own the day to day planning, delivery and reporting of the free gifts and partnership strategy.
• Work with digital trading teams to plan and execute early access events ensuring smooth customer journeys.
• Work with experiential and retail teams to plan and execute in person exclusive events at key seasonal moments.
• Ensure Reward account functionality and journeys are as required for each campaign.
• Own the free gift and partnership strategy and manage third parties to deliver.
• Own the calendar of early access evens and in person exclusive events.

• Strong commercial acumen with experience of planning promotions
• Strong attention to detail and organisational skills
• Comfortable with data and financial information
• Experienced in building reports from Excel exports and Power BI dashboards

From humble beginnings to disruptive innovations in the retail industry, find out about how Matalan is ever-evolving here.

We know as a team, we are stronger together – we champion equality for all and make lasting connections that go beyond work. We thrive off our inclusive culture, encouraging our colleagues to bring their true selves to work and contributing to collective creativity, open-mindedness and growth.

We want give every candidate the opportunity to perform at their best throughout the application and interview process and then ultimately in their role. If you require any adjustments during our recruitment process, please don’t hesitate to let us know.

In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.

In addition to competitive salaries, we also offer the below core benefits:

• 20% staff discount, which increases with length of service
• Thrive Recognition Scheme
• Wellbeing support provided by the Retail Trust
• Life Assurance
• Retail Rewards platform offering discounts for other retailers
• Pension Scheme
• Access to a wide range of career development
• Additional benefits may apply depending on your role and area of the business