Community Engagement & Growth Director EMEA

London Stock Exchange Group; Greater London; On-site; GBP 70,000 - 100,000; Full time

Job summary

A leading financial markets provider seeks a Community Engagement & Growth Director for the EMEA region in London. This role involves driving user engagement strategies, enhancing community features, and collaborating across teams to ensure successful growth. Ideal candidates will have over 5 years in product management, experience in financial services, and strong communication skills. Join a dynamic team focused on innovation and quality.

Benefits

Healthcare

Retirement planning

Paid volunteering days

Wellbeing initiatives

Qualifications

• 5-10+ years in product management, 2-3 in a senior role.
• Proven experience in building active online communities.
• Strong analytical skills for product metrics.

Responsibilities

• Own the product strategy for user engagement and growth.
• Design features to enhance community engagement.
• Collaborate with teams to translate vision into product features.

Skills

Community/Network Product Insight

Data-Driven & User-Centric

Cross-Industry Perspective

Financial Services Expertise

Product Leadership Experience

Strong Communication Skills

Education

Bachelor's degree or equivalent in relevant field

Job description

Open Directory Community Engagement & Growth Director EMEA page is loaded## Open Directory Community Engagement & Growth Director EMEAlocations: London, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R0114682## IntroductionThe LSEG D&A Workflows business offers a range of digital workflow solutions that deliver financial insights to help enterprise finance professionals make actionable decisions across the investment and trade-lifecycle. Workflow solutions are a combination of LSEG’s leading content, advanced tools, and collaboration experiences – all of which are required to help users meet their daily objectives. Open Directory is an LSEG and Microsoft Teams collaboration experience that connects experts across wealth management, investment banking, sales & trading (sell-side), buy-side asset management, and related front / middle / back-office roles - spanning equities, fixed income, currencies, and credit. Our vision is to build a thriving networking community that helps finance professionals share knowledge, collaborate on industry challenges, and advance their careers. We are seeking a Product Leader to drive this vision – someone with deep financial services experience and a passion for community-driven growth. In this role, you will own the product strategy for user engagement and growth, leveraging best practices from successful communities in other industries (e.g. technology, developer networks, social platforms) to make our platform the go-to hub for finance professionals.## ## Key Responsibilities### Product Vision and StrategyContribute to the product roadmap for community features and growth specific to your region. Bring a regional lens to product roadmap and execution. Articulate a clear vision for how OD will evolve to serve financial services professionals in your region, incorporating cross-industry insights on what makes enterprise online communities flourish.### User Engagement and Community BuildingDesign features and programs that drive active community engagement on the platform. Implement creative engagement strategies such as gamification, interactive content, and exclusive events to enhance user participation and loyalty.### Growth and AcquisitionOwn the user growth strategy for your region aligned with the product vision. Develop initiatives to onboard professionals and convert them into engaged members using organic and targeted outreach strategies.### Community Product DesignCollaborate with product teams to develop community-centric features. Ensure platform integration with existing tools and continuously innovate using cross-industry best practices.### Cross-Functional LeadershipWork with internal teams and external partners to translate community vision into product features and go-to-market plans. Foster partnerships for mutual growth.### Metrics & AnalyticsEstablish KPIs for community health and growth. Use analytics and feedback to inform product decisions and report on community success.## ## Critical DeliveriesKey deliverables include:* Regional OD Community Vision, Strategy, and Execution Plan* Community-to-Business Pipeline* Metrics / Telemetry Dashboards* Signature Community Programs or Events* OD Engagement Model* Internal Playbooks & Operational Infrastructure## ## Leadership and Management ExpectationAble to inspire, influence and motivate others to achieve ambitious goals. Provide guidance, mentorship, and support to team members and cross-functional collaborators to ensure alignment and success.## Key KPIs* Business Metrics (Revenue Growth through OD opportunities, New Business Pipelines, Strategic Partnerships & Market Expansion)* Community health and growth (e.g. Monthly / Weekly / Daily Active Users, engagement rate per user, retention cohort metrics, content contribution rates)## Candidate Profile* Community/Network Product Insight: Proven knowledge of building active online communities or networks with features like gamification, user-generated content, and personalization.* Data-Driven & User-Centric: Expertise in analyzing product metrics, running experiments, and gathering user feedback to inform product improvements.* Cross-Industry Perspective: Creative mindset with awareness of community engagement trends across industries.* Financial Services Expertise: Significant experience in financial services with understanding of front, middle, and back-office functions.* Regional presence and expertise: Understanding of regional trends in Financial Services and collaboration platforms.* Product Leadership Experience: 5-10+ years in product management with at least 2-3 years in a senior role.* Adaptability and Drive: Entrepreneurial mindset, ability to handle ambiguity, and strong user advocacy.* Strong written and verbal communication skills with ability to engage diverse audiences.## ## Stakeholder ManagementWill be handling both internal and external stakeholders. Internal: D&A, SAM, Engineering, Compliance, Corporate Affairs & Marketing External: LSEG Customers, Industry Organizations & Consortiums, Content Creators & Influencers, Event Organizers & Media Outlets, Academic & Research Partners**Career Stage:**Director**London Stock Exchange Group (LSEG) Information:**Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of **Integrity, Partnership**, **Excellence** and **Change** underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.Please take a moment to read this carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, .If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.LSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling