Onsite Ticketing & Guest Experience Lead

Lawn Tennis Association; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A prominent sports organization in Greater London is seeking a Ticket Support Manager to oversee day-to-day ticketing operations for significant grass court events. You will be responsible for ensuring a customer-friendly experience for all attendees and championing event operations. The ideal candidate should possess strong problem-solving skills, attention to detail, and exceptional communication abilities, making sure every tennis fan receives outstanding service during events. This role offers a chance to play a vital part in high-profile tournaments before Wimbledon.

Qualifications

• Exceptional attention to detail and task management capabilities are required.
• Must provide a customer-friendly ticket experience.
• Strong communication and collaboration skills essential.

Responsibilities

• Assist in all aspects of on-site day-to-day operations for the Ticketing and Events Team.
• Lead and champion grass court events and on-site ticket operations.
• Ensure exceptional service to tennis fans attending events.

Skills

Strong communication skills

Innovation in problem solving

Attention to detail

Task management capabilities

Job description

A prominent sports organization in Greater London is seeking a Ticket Support Manager to oversee day-to-day ticketing operations for significant grass court events. You will be responsible for ensuring a customer-friendly experience for all attendees and championing event operations. The ideal candidate should possess strong problem-solving skills, attention to detail, and exceptional communication abilities, making sure every tennis fan receives outstanding service during events. This role offers a chance to play a vital part in high-profile tournaments before Wimbledon.