Onsite IT Support & User Experience Specialist

DAC Beachcroft LLP; Bristol; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prominent law firm's IT department in Bristol is seeking an IT Colleague Support Analyst to deliver high-quality onsite IT support services. The role involves resolving service requests, providing training, and ensuring compliance with data security protocols. Ideal candidates will possess strong knowledge of IT hardware and software systems, excellent problem-solving abilities, and strong interpersonal skills. This role is office-based, focusing on delivering outstanding support to users and maintaining a high standard of service.

Qualifications

• In-depth knowledge of computer hardware systems, mobile devices, routers, and peripherals.
• Maintain excellent customer focus, ensuring the needs of customers are understood.
• Excellent interpersonal and communication skills to support users on IT matters.

Responsibilities

• Provide on-site IT hardware support for DACB locations.
• Ensure compliance with ISO27001 for asset management.
• Maintain stock levels and manage loan laptops.

Skills

Computer hardware systems knowledge

Excellent problem-solving skills

Customer focus

Interpersonal and communication skills

Technical knowledge of Windows OS

Support and tuning of mobile devices

Tools

Windows Operating Systems

Microsoft Office Applications

Mobile devices

Routers and peripherals

Job description

A prominent law firm's IT department in Bristol is seeking an IT Colleague Support Analyst to deliver high-quality onsite IT support services. The role involves resolving service requests, providing training, and ensuring compliance with data security protocols. Ideal candidates will possess strong knowledge of IT hardware and software systems, excellent problem-solving abilities, and strong interpersonal skills. This role is office-based, focusing on delivering outstanding support to users and maintaining a high standard of service.