Onsite IT Support Engineer – Lab & Pharma IT

Hemmersbach GmbH & Co. KG; Chelmsford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading IT services provider in Chelmsford is seeking an IT Support Engineer to provide onsite support for both hardware and software issues. The successful candidate will have strong customer service skills and experience in resolving user problems directly. Responsibilities include handling support tickets and participating in on-call activities, ensuring a high level of service and client satisfaction.

Benefits

Buddy program

Internal career development program

Medical cash plan

Qualifications

• Previous experience within a regulated environment desirable but not essential.
• Comfortable in a number of deskside technologies.
• Experience resolving problems sitting with the user.

Responsibilities

• Provide onsite level 2 IT support for users.
• Address various tickets with a strong sense of customer service.
• Participate in On-Call Support and Break/Fix activities.

Skills

Customer-centric service

Problem resolution

Familiarity with deskside technologies

Job description

A leading IT services provider in Chelmsford is seeking an IT Support Engineer to provide onsite support for both hardware and software issues. The successful candidate will have strong customer service skills and experience in resolving user problems directly. Responsibilities include handling support tickets and participating in on-call activities, ensuring a high level of service and client satisfaction.