Online Delivery Ops Lead – Retail

Sainsbury's Supermarkets Ltd; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail company in Manchester is seeking a Lead Online Manager to oversee online delivery operations. This role involves directing a team to ensure timely deliveries and high performance metrics. The ideal candidate will have strong leadership skills, experience in managing performance and be data-driven to improve store operations. A commitment to inclusivity and a passion for customer service are essential, along with the ability to manage complex people issues effectively. Competitive salary and comprehensive benefits on offer.

Benefits

10% discount on shopping at Sainsbury’s after four weeks

Annual bonus scheme based on performance

Free food and hot drinks for colleagues

Generous holiday entitlement and leave

Pension matching contributions up to 7.5%

Employee share scheme

Wellbeing support including counselling

Cycle to Work scheme

Special offers on gym memberships and retail vouchers

Qualifications

• Experience managing managers in a fast-paced, performance-focused environment.
• Ability to analyze and interpret KPI data to improve performance.
• Strong people management skills including handling disciplinaries.

Responsibilities

• Direct a team to ensure on-time online deliveries.
• Plan for upcoming trading activities with the store team.
• Accountable for store operations overnight, coaching for high standards.

Skills

Leadership

Performance Management

Data Analysis

Team Development

Customer Focus

Job description

A leading retail company in Manchester is seeking a Lead Online Manager to oversee online delivery operations. This role involves directing a team to ensure timely deliveries and high performance metrics. The ideal candidate will have strong leadership skills, experience in managing performance and be data-driven to improve store operations. A commitment to inclusivity and a passion for customer service are essential, along with the ability to manage complex people issues effectively. Competitive salary and comprehensive benefits on offer.