Online Assistant

Sainsbury's Supermarkets Ltd; Chippenham; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading UK supermarket chain in Chippenham is seeking a part-time colleague to assist with selecting and delivering high-quality products for online orders. Responsibilities include managing customer queries, planning efficient shopping routes, and providing excellent customer service. Ideal candidates should be enthusiastic team players who thrive in a fast-paced environment, with a focus on flexibility and attention to detail. This position offers a competitive hourly rate and various employee benefits.

Benefits

Nightshift premium

Discount card

Free food and hot drinks

Generous holiday entitlement

Pension contributions

Share schemes

Shopping discounts

Wellbeing support

Qualifications

• Must be above the school-leaver age.
• Must be at least 18 years old for certain shifts.
• Must have right to work eligibility in the UK.

Responsibilities

• Select quality products for online orders and provide substitutions.
• Use a handset to plan efficient shopping routes.
• Assist with customer queries and process orders.

Skills

Customer service

Attention to detail

Problem-solving

Flexibility

Teamwork

Job description

Job Title

Chippenham Store, Sainsbury's Supermarkets Ltd, Bath Road, Chippenham, Wiltshire, SN14 0BJ

Rate and Hours

£12.60 per hour
Part time – 22.30 hours per week
Shift hours:

• Monday: 17:30 – 21:30
• Thursday: 13:30 – 21:30
• Friday: 11:00 – 17:00
• Sunday: 13:00 – 19:00

Eligibility

• Must be above the school‑leaver age in your country.
• Must be at least 18 years old for shifts earlier than 6 am or later than 11 pm.
• Must have right to work eligibility in the UK.

What you’ll be doing

• Picking and selecting best quality products on the shop floor for online orders, providing substitutions where products are out of stock.
• Using a handset to plan routes around the store and manage time for each shop.
• Working behind the scenes to deal with customer queries, process orders and help load vans for our Home Delivery Drivers.
• Always ready to serve customers brilliantly, supporting with any questions and proactively offering help.
• Building great knowledge about our products, services and promotions to provide recommendations.
• Working flexibly across the store as required.

What makes a great Sainsbury’s Colleague

• Happy with early morning starts (most shifts start at 4 am) and able to work in a fast‑paced, physical and high‑energy environment, often on your own but also thriving in being part of a team.
• Friendly and welcoming with genuine enthusiasm for helping customers.
• Enjoys working in a fast‑paced, physical and high‑energy environment, using initiative to solve problems and taking responsibility for owning tasks.
• Ready to work flexibly and productively to a high standard across the store, fully trained in a variety of skills to learn, develop and try new things.
• Comfortable learning to use new digital tools and technology to do your job brilliantly and moving shopping containers up to 15 kg.
• Has great attention to detail, keeping the store clean and clutter‑free to create the best shopping experience for our customers.

Working for us has great rewards

• Nightshift premium – an additional £2.45 per hour for hours worked between midnight and 5 am (where applicable).
• Discount card – 10 % off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15 % discount at Sainsbury’s every Friday and Saturday, and 15 % off at Argos every pay day.
• Free food and hot drinks – provided for colleagues in all our stores.
• Generous holiday entitlement – based on hours worked, plus maternity and paternity leave.
• Pension – we match 4–7.5 % of your pension contributions.
• Sainsbury’s share schemes – buy shares at discounted prices.
• Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more.
• Wellbeing support – free access to our Employee Assistance Programme for confidential support.

Inclusivity

We are dedicated to a truly inclusive environment where every colleague can achieve their full potential and every customer feels welcome. All candidates are considered for disability‑confident interviews, and reasonable adjustments can be requested during the application or interview stages.

We celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect.