Onboarding Support Specialist

Yu Energy; Nottingham; On-site; GBP 24,000 - 26,000; Full time

Job summary

A dynamic energy company in Nottingham is looking for a Back Office Support professional to join their expanding Onboarding Team. The role involves building strong relationships with customers, ensuring service excellence, and facilitating communication between teams. Ideal candidates possess great communication skills, a positive attitude, and a detail-oriented approach. This full-time position offers a competitive salary and a range of employee benefits including annual leave and continuous development opportunities.

Benefits

24 days annual leave + bank holidays

Holiday buy up to 5 additional days

Day off on your birthday

Employee Assistance Programme

Annual salary review

Learning and development opportunities

Enhanced paternity, maternity and adoption policies

Company sick pay

Death in service and critical illness cover

Qualifications

• Experience within the Energy Industry preferred but not essential.
• Excellent communication and interpersonal skills.
• Strong organizational skills to manage workload and plan ahead.
• High standards of accuracy and attention to detail.

Responsibilities

• Outbound calling newly onboarded customers.
• Build strong relationships with other teams.
• Document actions to maintain continuity of work operations.
• Handle complex registration inquiries from customers.

Skills

Great communicator

Good Organisation

Analytical

Team player

Confident in handling correspondence

Flexible

Attention to detail

Job description

A dynamic energy company in Nottingham is looking for a Back Office Support professional to join their expanding Onboarding Team. The role involves building strong relationships with customers, ensuring service excellence, and facilitating communication between teams. Ideal candidates possess great communication skills, a positive attitude, and a detail-oriented approach. This full-time position offers a competitive salary and a range of employee benefits including annual leave and continuous development opportunities.