Onboard Customer Service Assistant

Holland & Barrett; Greater London, Thurrock; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading service provider on the Thames is looking for an On-board Customer Service Assistant to manage a refreshments bar on boats. In this shift-based role, you will deliver excellent customer service and ensure passenger safety while chatting with a diverse range of customers. The position requires working regular shifts, including weekends, with potential for internal development. If you enjoy a lively, customer-focused environment on the water, this opportunity is ideal.

Qualifications

• Experience in customer service roles.
• Comfortable and confident in chatting with diverse passengers.
• Ability to complete safety drills and training.

Responsibilities

• Run a refreshments bar and sell drinks to passengers.
• Welcome passengers and ensure a first-class experience.
• Manage stock and maintain cleanliness on board.
• Participate in safety drills and training regularly.

Skills

Excellent customer service

Friendly and approachable demeanor

Ability to work on the water

Job description

As an On-board Customer Service Assistant (OCSA) you will run your own refreshments bar, selling hot and cold drinks to the passengers on our boats that travel up and down the Thames from North Greenwich Pier into London every day.

You’ll welcome passengers as they enter the boat and always deliver excellent customer service. You’ll manage all the stock on‑board and make sure your bar is kept clean and presentable during your shift.

Another key part of the role is always ensuring passenger safety. You’ll be part of the crew on board which means you will need to complete safety drills regularly and keep up to date with your training.

We are looking for smiley, friendly, approachable people. You’ll meet tourists from all over the world alongside our commuters who use our service daily, so you need to be comfortable chatting to all types of people and making sure they have a first‑class experience with us.

Things you need to know

• This is a shift‑based role, working 42 hours per week over 7 days. Currently the shift pattern is set at working four days on and then having two days off. You’ll be required to work weekends and weekdays.
• Shifts can start either very early in the morning or finish late at night, therefore you will need to be able to get to and from North Greenwich Pier before the tube starts or after it finishes.
• As this role is based on a boat, you must be able to work on the water. If you suffer from motion sickness this role won’t be for you.

Where

All our boats leave from North Greenwich Pier, based close to The O2 and North Greenwich Tube station.

When

Interviews are taking place at the beginning of May and we’re looking for people to join our next inductions at the end of May.

So why apply?

Uber Boat by Thames Clippers are London’s leading River Bus service. Our fleet of high speed catamarans provide commuters and sightseers with a unique way to travel around the capital. We carry around 5 million passengers a year and currently employ around 470 people, which is set to increase over the next few years.

We are an entrepreneurial and inclusive organisation that was voted “Employer of the Year” at the 2017 London Transport Awards. There is real potential for internal development and promotion within our business and internal succession is one of our core principles. Our values: Trusted to do the Right Thing, Great Place to Work, Be Excellent and Respect allow our employees to excel in their careers with us and be Best in Class, Always.

Our commitment to inclusion

We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.