On-Site Operations Controller — SLA & Efficiency Focus

Amey Lg Ltd; Maidstone; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading UK infrastructure firm is seeking an Operational Controller for a temp-to-perm opportunity at their Maidstone depot. You will support operational activities, ensuring compliance with Service Level Agreements while managing daily tasks and coordinating with on-site personnel. The role involves producing performance reports, liaising with clients, and advocating for health and safety improvements. This position offers a competitive salary and a growth-oriented work environment with numerous benefits including career progression and professional training.

Benefits

Competitive salary

Career growth opportunities

Comprehensive training

Generous pension scheme

At least 24 days of holiday

Flexible benefits

Exclusive discounts

Paid volunteering days

Responsibilities

• Manage daily activities and direct contact with operations gangs.
• Ensure adherence to SLAs and commercial contracts.
• Produce reports on gang activity and performance.
• Keep clients updated on planned work activities.
• Continuously improve service levels.
• Raise health and safety concerns through the close call process.
• Conduct site visits with clients.

Skills

Highways Maintenance Contract experience

Detailed operational knowledge

Understanding of emergency and winter service operations

Ability to work with financial and non-financial stakeholders

Organizational and planning skills

Analytical thinking

Excellent problem solving skills

Commercial Awareness

Competency in Microsoft Office

Job description

A leading UK infrastructure firm is seeking an Operational Controller for a temp-to-perm opportunity at their Maidstone depot. You will support operational activities, ensuring compliance with Service Level Agreements while managing daily tasks and coordinating with on-site personnel. The role involves producing performance reports, liaising with clients, and advocating for health and safety improvements. This position offers a competitive salary and a growth-oriented work environment with numerous benefits including career progression and professional training.