On-site IT Service Desk Manager – Watford (12‑month FTC)

BRE Group; Watford; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading built environment organization in Watford is seeking an experienced Service Desk Manager to oversee the IT service desk. In this hands-on leadership role, you will manage daily operations and improve service delivery while ensuring outstanding support and user satisfaction. Key qualifications include ITIL knowledge and service management experience. The position offers a competitive salary with a comprehensive benefits package designed for career development and personal well-being.

Benefits

5% employer-matched pension scheme

Life assurance up to 4x salary

Learning & development access

Qualifications

• Proven experience managing an IT Service Desk or similar function.
• Strong knowledge of ITIL frameworks and service management best practices.
• Experience with incident and request management processes.

Responsibilities

• Manage the day-to-day operation of the IT Service Desk.
• Lead and coordinate the Service Desk team.
• Act as an escalation point for complex technical issues.

Skills

ITIL frameworks

Service Desk management

Performance reporting

Communication skills

Incident management

Endpoint management

Tools

SCCM

Intune

Job description

A leading built environment organization in Watford is seeking an experienced Service Desk Manager to oversee the IT service desk. In this hands-on leadership role, you will manage daily operations and improve service delivery while ensuring outstanding support and user satisfaction. Key qualifications include ITIL knowledge and service management experience. The position offers a competitive salary with a comprehensive benefits package designed for career development and personal well-being.