On-Site Desktop Support Engineer - Secure VIP Support

DXC; Newcastle upon Tyne; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading technology service provider in Newcastle upon Tyne is currently seeking a Desktop Support Engineer to provide end-user support. The successful candidate will engage in software and hardware installations and configurations, troubleshoot issues, and ensure high levels of customer satisfaction. Ideal candidates will have strong Windows OS proficiency and excellent communication skills. This full-time role demands flexibility with working hours and requires SC Security Clearance.

Benefits

Competitive compensation

Pension scheme

Private health/medical insurance

Gym membership

Employee recognition tools

Qualifications

• Experience in a Deskside Support role required.
• Ability to communicate at all levels in a clear manner.
• Experience with software installation and deployment.

Responsibilities

• Support end user compute with desktop and laptop configurations.
• Assist 2nd line support with troubleshooting.
• Manage hardware installations and upgrades.

Skills

Microsoft Windows 7 and 10 Operating Systems – Deployment, configuration

Good verbal communication

Good written communication

Good time management / organisational skills

Proven and demonstrable software and hardware troubleshooting skills

Self-motivated

Excellent customer skills

Education

Microsoft Windows 7/10 training and certification

Tools

Microsoft SCCM

Active Directory management

Job description

A leading technology service provider in Newcastle upon Tyne is currently seeking a Desktop Support Engineer to provide end-user support. The successful candidate will engage in software and hardware installations and configurations, troubleshoot issues, and ensure high levels of customer satisfaction. Ideal candidates will have strong Windows OS proficiency and excellent communication skills. This full-time role demands flexibility with working hours and requires SC Security Clearance.