On-Site Customer Care Technician – Repairs & Restoration

Weston Homes Plc; Braintree; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent residential developer seeks a Customer Care Technician to support the Customer Service team in repairing and restoring defects while providing high-quality customer service. Responsibilities include attending customer appointments, providing feedback, and maintaining cleanliness in all work areas. Required skills include experience in various trades and proficiency in IT. Attractive benefits like competitive salary, pension contributions, and comprehensive healthcare are offered, making this an excellent career opportunity.

Benefits

Highly competitive Annual Salary

Generous company pension

Private healthcare for families

22 days holidays plus bank holidays

Life Insurance - 4x salary

Discretionary Annual Bonus

Comprehensive training and development opportunities

Qualifications

• Experience in trades such as carpentry, plastering, painting, electrical, plumbing, or restoration.
• Proficient in IT, including email and calendar usage.
• Basic knowledge of construction necessary.
• Exemplary and efficient customer service skills.

Responsibilities

• Attend pre-booked customer appointments to assess and rectify defects.
• Provide timely feedback on defect status to coordinators.
• Carry out customer pre-occupation works.
• Maintain cleanliness in all work areas.
• Ensure efficient completion of weekly timesheets and petty cash forms.

Skills

Trade experience in Carpentry

Trade experience in Plastering

Trade experience in Painting

Trade experience in Electrical

Trade experience in Plumbing

IT literate

Customer service communication

Job description

A prominent residential developer seeks a Customer Care Technician to support the Customer Service team in repairing and restoring defects while providing high-quality customer service. Responsibilities include attending customer appointments, providing feedback, and maintaining cleanliness in all work areas. Required skills include experience in various trades and proficiency in IT. Attractive benefits like competitive salary, pension contributions, and comprehensive healthcare are offered, making this an excellent career opportunity.