On-Campus IT Service Desk Specialist (AV Support)

Ktpws; Aberdeen City; On-site; GBP 33,000 - 35,000; Full time

Job summary

A leading educational institution in Scotland seeks an IT Technical Services Officer to provide exceptional technical support and enhance the IT services for staff and students. The ideal candidate will monitor and troubleshoot issues, maintain a knowledge base, and contribute to the team's improvement efforts. With significant experience in IT support services, you will ensure customer satisfaction through effective service delivery. This is a full-time position requiring on-campus presence, offering a competitive salary and generous benefits.

Benefits

Generous pension scheme

46 days annual leave

Onsite nursery and sports centre

Qualifications

• Significant experience delivering IT support services to end users.
• Experience in providing IT support remotely and in person.
• Proven track record in a multi-user environment with 500+ users.

Responsibilities

• Provide IT services and support to staff and students.
• Troubleshoot reported faults via multiple communication channels.
• Assist in the maintenance of a knowledge base for the service portfolio.

Skills

IT Desktop hardware and software knowledge

Customer satisfaction delivery

Troubleshooting desktop operating systems

Familiarity with networking fundamentals

Knowledge of IT and Cyber Security

Education

HNC/HND or equivalent

Tools

Microsoft 365

Active Directory

SCCM

Job description

A leading educational institution in Scotland seeks an IT Technical Services Officer to provide exceptional technical support and enhance the IT services for staff and students. The ideal candidate will monitor and troubleshoot issues, maintain a knowledge base, and contribute to the team's improvement efforts. With significant experience in IT support services, you will ensure customer satisfaction through effective service delivery. This is a full-time position requiring on-campus presence, offering a competitive salary and generous benefits.