Omnichannel Digital Operations Lead

Card Factory plc; Wakefield; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A major retail company is seeking a Digital Operations Lead to enhance in-store digital services. This hybrid role requires collaboration with teams to implement digital strategies and support store colleagues. The ideal candidate will have experience with digital platforms, strong communication skills, and a passion for problem-solving. Responsibilities include creating documentation, monitoring service performance, and designing new tools. A competitive salary and benefits package is offered for this permanent position in Wakefield.

Benefits

Competitive salary and benefits package

Qualifications

• Experienced in digital platforms or systems in retail.
• Capable of turning technical details into user-friendly guidance.
• A practical problem-solver who identifies issues effectively.
• Skilled in documentation and training delivery.
• Collaborative and focused on improvement.

Responsibilities

• Support the delivery of the Digital Strategy and omni-channel objectives.
• Create and maintain store-facing documentation.
• Collaborate with Customer Services for feedback improvements.
• Design, test, and rollout new digital tools.
• Monitor and report on in-store digital services performance.

Skills

Experience with digital platforms in retail

Strong communication skills

Problem-solving skills

Process mapping abilities

Collaboration skills

Job description

A major retail company is seeking a Digital Operations Lead to enhance in-store digital services. This hybrid role requires collaboration with teams to implement digital strategies and support store colleagues. The ideal candidate will have experience with digital platforms, strong communication skills, and a passion for problem-solving. Responsibilities include creating documentation, monitoring service performance, and designing new tools. A competitive salary and benefits package is offered for this permanent position in Wakefield.