Omnichannel CX Leader — Front-End Excellence

Michaels Stores; Salisbury; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading retail company located in Salisbury, UK is seeking a Customer Experience Manager to deliver a top-notch shopping experience. The role involves managing front-end operations, training staff, and ensuring adherence to company standards. Candidates should have retail management experience and strong customer service skills. The position requires teamwork and leadership, with the ability to handle operational challenges. This position provides a dynamic work environment with opportunities for growth.

Benefits

Health insurance

Paid time off

Tuition assistance

Employee discounts

Qualifications

• Experience in retail management is preferred.
• Ability to lead and manage a team effectively.
• Strong customer service skills required.

Responsibilities

• Deliver a customer-centric shopping experience.
• Manage front-end operations and standards.
• Assist with onboarding and training of team members.

Skills

Retail management

Customer service

Team leadership

Job description

A leading retail company located in Salisbury, UK is seeking a Customer Experience Manager to deliver a top-notch shopping experience. The role involves managing front-end operations, training staff, and ensuring adherence to company standards. Candidates should have retail management experience and strong customer service skills. The position requires teamwork and leadership, with the ability to handle operational challenges. This position provides a dynamic work environment with opportunities for growth.