Omnichannel Customer Experience Specialist — Part Time

Stagecoach Group; Perth; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading UK transport operator is seeking a Customer Engagement Assistant based in Perth to deliver exceptional service across voice and digital platforms. You will engage with customers through various contact channels, ensuring that every individual feels valued and understood. This part-time role requires excellent communication skills and a passion for customer service. Join a dynamic team that values inclusivity and strives for a friendly work environment.

Qualifications

• Previous experience in a customer-facing role, preferably in a contact centre.
• Ability to absorb and interpret information accurately.

Responsibilities

• Deliver exceptional service via voice & digital contact channels.
• Establish meaningful relationships with customers and colleagues.

Skills

Excellent communication skills

Numerical and literacy skills

Confidence with complex IT systems

Job description

A leading UK transport operator is seeking a Customer Engagement Assistant based in Perth to deliver exceptional service across voice and digital platforms. You will engage with customers through various contact channels, ensuring that every individual feels valued and understood. This part-time role requires excellent communication skills and a passion for customer service. Join a dynamic team that values inclusivity and strives for a friendly work environment.