Nightshift Keyholder - Exceptional Service, 28 Days Holiday

Merkur Casino UK; Greater London; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading gaming company is seeking a Keyholder - Nights in Fulham to manage venue operations and enhance customer experience. Key responsibilities include overseeing venue opening and closing, maintaining cleanliness, and ensuring excellent customer service and compliance with gaming procedures. Candidates must be flexible, possess strong communication skills, and have prior experience in a customer-facing role. This full-time role offers a competitive pay rate and various company benefits, including holiday and a bonus scheme.

Benefits

28 days holiday including bank holidays

Quarterly bonus scheme

Contributory pension scheme

Life assurance

Discounts with retailers and restaurants

Qualifications

• Experience in retail, hospitality, or gambling sector.
• Flexible to work on a rota basis including weekends and holidays.
• Willingness to learn and support others.

Responsibilities

• Take responsibility for opening and closing the venue.
• Ensure high standards of venue housekeeping.
• Monitor customer behavior and report suspicious actions.
• Assist with promotions and complaint management.

Skills

Excellent communication skills

Customer service focus

Cash handling experience

Job description

A leading gaming company is seeking a Keyholder - Nights in Fulham to manage venue operations and enhance customer experience. Key responsibilities include overseeing venue opening and closing, maintaining cleanliness, and ensuring excellent customer service and compliance with gaming procedures. Candidates must be flexible, possess strong communication skills, and have prior experience in a customer-facing role. This full-time role offers a competitive pay rate and various company benefits, including holiday and a bonus scheme.