Nights Team Member

Peoplebank; Guildford; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading hotel management company is seeking a Night Team Member in Guildford, UK. In this role, you will manage guest requests, perform security checks, and provide support to staff during the night. Ideal candidates will have prior hotel experience, excellent customer service skills, and a calm demeanor under pressure. The position offers employee discounts, well-being support, and opportunities for career growth.

Benefits

Employee discounts on bedroom rates

Access to global IHG employee room benefits

Shopping discounts

Eye care

Free legal and money advice

Counseling sessions

Cycle to work scheme

Free meals on duty

Free parking

Qualifications

• Previous experience working in a hotel or similar environment.
• Friendly and professional demeanor.
• Flexible approach to work, including evenings and weekends.

Responsibilities

• Manage guest requests to ensure a pleasant stay.
• Perform regular security checks during the night.
• Provide general support to hotel staff.

Skills

Excellent customer service skills

Strong communication and interpersonal skills

Good organizational skills and attention to detail

Ability to remain calm in high-pressure situations

Understanding of safety and security procedures

Job description

Are you reliable and responsible? We're looking for a Night Team Member to ensure our hotel runs smoothly during the night shift.

What You'll Do:

• Guest Services: Manage guest requests promptly and professionally, ensuring a pleasant stay.
• Safety First: Maintain security and safety procedures throughout the night.
• Security Checks: Perform regular security checks to keep our hotel safe.
• Support Staff: Provide general support to hotel staff during the night shift.
• Maintenance Help: Assist with any maintenance or housekeeping tasks that arise.
• Room Setup: Set up meeting rooms and other areas as needed.
• Food & Beverage Service: Serve food and beverages to guests when required.
• Check-In/Out: Handle guest check-ins and check-outs as needed.
• Emergency Response: Manage any emergency situations that occur.
• Reporting: Prepare reports for senior management as required.
• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking
• Previous experience working in a hotel or similar environment, preferably in a night team member role.
• Excellent customer service skills and a friendly, professional demeanor.
• Strong communication and interpersonal skills.
• A good understanding of safety and security procedures.
• The ability to remain calm and composed in high-pressure situations.
• A flexible and adaptable approach to work, with the ability to work evenings and weekends if required.
• Good organizational skills and attention to detail.

Hotel

The Holiday Inn Guildford Hotel is conveniently situated less than two miles from the heart of Guildford, just a quick 10-minute drive to the city center. Guildford station is approximately a mile away, offering a 30-minute train journey to London.

Our hotel features 168 bedrooms, a top-notch conference center with 15 versatile meeting rooms, a charming bar, an excellent restaurant, and a spacious suite for weddings and special events

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.