Night Porter

Devonshire Group; Bakewell CP; On-site; GBP 12,000 - 15,000; Part time

Job summary

A hospitality company in Bakewell is looking for a Night Porter to be the main point of contact for guests during the night. The role involves checking guests in and out, answering calls, and ensuring high service standards. Ideal candidates are excellent communicators with proficiency in IT and organizational skills. Flexibility with shifts is required. The position offers discretionary service charge and tips, potentially increasing annual pay by up to £3000.

Benefits

Free meals on duty (when working over 6 hours)

Generous food and beverage discounts

Free access to Bolton Abbey and Chatsworth Estates

Excellent personal development opportunities

Free entry to Chatsworth fairs and events

Membership of the Life Assurance Scheme

Qualifications

• Previous experience handling administration.
• Experience in a hotel or similar role.
• Ability to prioritize workload efficiently.

Responsibilities

• Answer telephone calls and customer inquiries.
• Check-in and out guests efficiently.
• Process guest administration and handle payments.
• Ensure public areas are presented to a high standard.

Skills

Excellent communication

Proficient IT user

Organizational skills

Customer service

Education

Formal qualifications such as an apprenticeship or NVQ

Tools

Hotel reservation systems (Rezlynx or Resdiary)

Job description

We are excited you have visited our Careers page. We are seeking talented individuals that are excellent in their field of expertise and are posed with all potential and skills necessary to help us meet future business challenges.

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Expiry date: 2025-12-12 14:03:00.000

Location: Bakewell

Benefits: Please see our benefits and culture page

We have a great opportunity for a Night Porter who would be the main point of contact for our guests during the night, variable hours available.

You will receive discretionary service charge and tips that can increase your pay up to £3000 per annum.

You will be working within the prestigious 4AA Red Star Country house. At the Cavendish Hotel you will often be the first & last person our guests meet, and your exemplary customer care standards will set the tone for the whole of the Hotel, ensuring our guests receive end to end first rate, friendly and efficient service.

Your duties will include; answering telephone calls, checking-in and out guests efficiently, processing guest administration, handling payment transactions, answering customer enquiries and ensuring public areas are presented to a high standard.

You will be an excellent communicator, a very proficient IT user and have previous experience handling administration. Being organized and methodical in your approach to work, you will also be skilled at prioritising your workload to help respond to guest needs as efficiently as possible.

Experience of a hotel reservation system (such as Rezlynx or Resdiary), an awareness of industry standards and knowledge of the local area are all desirable attributes.

This is a part-time position and flexibility is essential to be able to work varied shifts that include weekends, bank holidays, early starts and later finishes; generally 7am to 3.30pm, or 3pm to 11pm.

As part of the wider Devonshire Group, owned by the Duke of Devonshire, which includes Chatsworth, Bolton Abbey, Lismore and the Devonshire Hotels & Restaurants Group, we pride ourselves on our commitment to building friendly and efficient teams who are focused on delivering exceptional customer service.

We are committed to ensuring the happiness and wellbeing of our staff and as such offer fantastic benefits include:

• Free meals on duty when in the office. (When working over 6 hours).
• Generous food and beverage discounts.
• Free access to Bolton Abbey and Chatsworth Estates.
• Excellent personal development and career opportunities.
• Free entry to the Chatsworth fairs and many of the events.
• Membership of the Life Assurance Scheme.

The right candidate will be professional, customer focused, with excellent attention to detail. Previous experience within a similar role would be desirable.

Any formal qualifications such as an apprenticeship or an NVQ would be advantageous.

Our core values include “Being Inclusive” and we particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates who are currently under-represented. We also welcome applicants from the LGBTQ+ community. Flexible ways of working will always be considered.