Night Guest Experience Manager | Lead Service & Team

Kew Green Group; Horley; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading hotel management company seeks a Guest Services Manager to oversee guest operations during night hours. Responsibilities include managing a team, ensuring outstanding service, and conducting Night Audit procedures. The ideal candidate should have experience in senior guest service roles and possess strong leadership and communication skills. Benefits include discounted hotel stays, free access to leisure clubs, and personal development opportunities. A supportive, inclusive work environment is a priority.

Benefits

Discounted hotel stays

Food and beverage discounts

Free access to Leisure Clubs

Career development

Employee Assistance programme access

Qualifications

• Experience in a senior guest service role, such as Front Office Manager or Duty Manager.
• Strong understanding of hotel guest service KPIs and loyalty recognition.
• Ability to lead and motivate a team effectively.

Responsibilities

• Lead the Guest Experience function and ensure outstanding service.
• Manage Night Audit procedures and conduct regular security rounds.
• Develop relationships with guests and resolve complaints.

Skills

Leadership

Communications

Problem Handling

Interpersonal Skills

Job description

A leading hotel management company seeks a Guest Services Manager to oversee guest operations during night hours. Responsibilities include managing a team, ensuring outstanding service, and conducting Night Audit procedures. The ideal candidate should have experience in senior guest service roles and possess strong leadership and communication skills. Benefits include discounted hotel stays, free access to leisure clubs, and personal development opportunities. A supportive, inclusive work environment is a priority.