Night Front Office Supervisor - Lead Guest Experience

Hilton Worldwide, Inc.; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global hospitality company is seeking a Night Supervisor to join their team in London. The ideal candidate will supervise front office operations, ensuring exceptional experiences for guests. Responsibilities include managing guest queries, creating memorable experiences, and leading a team. With a focus on customer service and team support, this role offers growth opportunities in a dynamic environment.

Benefits

Hourly rate up to £14.61

Smart uniform provided

Free meals when on duty

Personal development programmes

Team Member Travel Program

High street discounts

28 days holiday including bank holidays

Discounted dental and health cover

Free parking

Modern team member areas

Qualifications

• Experience leading a team or readiness for a first leadership position.
• Passion for exceptional customer service in a hospitality setting.
• Strong communication and coaching skills.

Responsibilities

• Supervise front office operations and ensure smooth operation.
• Handle guests' queries and complaints effectively.
• Create memorable experiences for guests and colleagues.

Skills

Leadership

Customer service

Communication

Coaching

Problem-solving

Job description

A leading global hospitality company is seeking a Night Supervisor to join their team in London. The ideal candidate will supervise front office operations, ensuring exceptional experiences for guests. Responsibilities include managing guest queries, creating memorable experiences, and leading a team. With a focus on customer service and team support, this role offers growth opportunities in a dynamic environment.