Night Front Desk & Guest Services Specialist

Ibis; Bristol; On-site; GBP 40,000 - 60,000; Part time

Job summary

A hotel chain in Bristol is seeking a part-time Front Office team member to ensure guests receive quality service from arrival to departure. You will manage guest accounts, follow security protocols, and attend to audit tasks. Successful candidates should be prepared to work 24 to 32 hours per week, including weekends and bank holidays, with a salary of £13.12 per hour and numerous employee benefits.

Benefits

Discounted hotel stays worldwide

Discounts with key partners

2 free weekend breaks per year in the UK

Pension (subject to availability and T&C)

Meal provided while on duty

Uniform provided

Double‑time Bank Holiday Pay

Discounted food

Sick pay

Tips

Responsibilities

• Take care of guests from arrival through departure.
• Provide quality service during check‑in, check‑out, and throughout their stay.
• Complete all audit tasks as specified.
• Maintain control of guest and hotel accounts.
• Ensure security procedures with credit transactions and guest confidentiality.
• Promote hotel facilities and maximise sales.
• Attend to duties as requested by Management.

Job description

A hotel chain in Bristol is seeking a part-time Front Office team member to ensure guests receive quality service from arrival to departure. You will manage guest accounts, follow security protocols, and attend to audit tasks. Successful candidates should be prepared to work 24 to 32 hours per week, including weekends and bank holidays, with a salary of £13.12 per hour and numerous employee benefits.