Night Duty Manager — Elevate Guest Experience & Growth

Dalata Hotel Group; Bristol; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading hotel group in Bristol seeks a Night Duty Manager to oversee night operations, ensuring exceptional customer service and safety for guests. In this role, you will manage guest relations, handle health and safety checks, and perform front office duties including night audits. Candidates should have at least 2 years of experience in a customer-facing role, strong organizational and teamwork skills, and familiarity with hotel management systems. This position offers competitive benefits including development opportunities.

Benefits

Free employee meals on duty

50% Off F&B in all properties

Employee assistance programme

Cycle to Work Scheme

Qualifications

• 2+ years experience in a customer-facing role is essential.
• Previous Nights or hotel reception experience is necessary.
• Strong organisational skills to oversee and delegate tasks.

Responsibilities

• Ensure smooth hotel operations and customer service at night.
• Manage guest relations and health & safety responsibilities.
• Perform front office duties including night audits.

Skills

Customer service skills

Organizational skills

Teamwork

Initiative

Computer skills

Tools

Opera

Job description

A leading hotel group in Bristol seeks a Night Duty Manager to oversee night operations, ensuring exceptional customer service and safety for guests. In this role, you will manage guest relations, handle health and safety checks, and perform front office duties including night audits. Candidates should have at least 2 years of experience in a customer-facing role, strong organizational and teamwork skills, and familiarity with hotel management systems. This position offers competitive benefits including development opportunities.