Night Concierge: 24/7 Guest Experience Champion (Part-time)

Village Hotels; Beeston; On-site; GBP 10,000 - 40,000; Part time

Job summary

A hospitality company in the UK is seeking a Night Porter to ensure exceptional guest service during night shifts. This entry-level role involves working closely with various departments to provide support from check-in to room service. Candidates should possess a strong customer service mindset and problem-solving skills. The position offers part-time hours with various employee benefits, including discounts and wellness programs.

Benefits

Complimentary Health and Wellness Membership

Discount on overnight stays

50% discount on food and drink

30% discount in Starbucks stores

Excellent training and development programs

Flexible working hours

Company pension scheme

Life insurance

Qualifications

• Know what great customer service looks like.
• Ability to resolve guest issues efficiently and positively.
• Strong initiative and the ability to work on your own.
• Consistently high-quality performance.
• Forge and maintain strong relationships with all departments.

Responsibilities

• Ensure every guest receives exceptional service throughout the night.
• Support all departments from front-desk check-in to room service and bar service.

Skills

Customer service

Problem-solving

Working independently

High-quality performance

Relationship building

Job description

A hospitality company in the UK is seeking a Night Porter to ensure exceptional guest service during night shifts. This entry-level role involves working closely with various departments to provide support from check-in to room service. Candidates should possess a strong customer service mindset and problem-solving skills. The position offers part-time hours with various employee benefits, including discounts and wellness programs.