Night Concierge

InterContinental Hotels Group PLC; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading hospitality group in London is seeking a Night Concierge to ensure guest satisfaction and provide concierge services throughout the night. Candidates should have luxury hotel experience, a high school diploma, and proficiency in English. Enjoy a competitive salary and an extensive benefits package including paid holidays and career development opportunities.

Benefits

Competitive Salary Package

Up to 33 Days of Paid Holiday

Global Career Development

Hotel & Dining Discounts

Complimentary Nights

Enhanced Family Leave

Comprehensive Financial Protection

Holistic Wellbeing Activities

Travel Season Ticket Loans

Medicash Plan

Community & Volunteering Opportunities

24/7 Confidential Support

Qualifications

• At least 2 years of experience in a similar role in luxury hotels.
• Understanding of fitness and wellness trends.
• Fluent in English, additional languages preferred.

Responsibilities

• Respond to a variety of guest requests ensuring maximum satisfaction.
• Greet and assist guests arriving or departing.
• Process and handle all guest requests promptly.
• Provide concierge services overnight, including restaurant recommendations.

Skills

Guest interaction

Problem solving

Communication

Customer service

Education

High school diploma

Hospitality diploma/degree

Tools

MS Office

Job description

Hotel Brand: Six Senses
Location: United Kingdom, London

As Night Concierge, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties and Responsibilities

As Night Concierge, I will assume full responsibility for the efficient operation in the following:

• Responding to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum guest satisfaction while complying with resort standards and policies.
• Greet and assist all guests arriving or departing during the night, ensuring a warm and professional welcome.
• Accommodate special requests whenever possible.
• Process and handle all guest requests in regard to packages, faxes, messages and mail.
• Assist guests in all inquiries in connection with resort services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Coordinate with departments for transfer related requests and assist guests with transfers to and from the hotel if required.
• Arrange or confirm transportation, including taxis, private transfers, and early-morning airport runs.
• Provide concierge services overnight, including restaurant recommendations, ticket enquiries, or special requests.
• Recommend, plan, schedule and make arrangements with guests for their preferred activities during the stay.
• Strictly adhere to LQA standards and guest comments.

What’s in it for you?

At Six Senses, we believe in taking care of our hosts just as much as our guests. When you join our team, you\'ll enjoy a generous and thoughtfully designed benefits package, including:

• Competitive Salary Package – Rewarding your talent and dedication with a salary that reflects your value.
• Up to 33 Days of Paid Holiday Per Year – Including bank holidays, with entitlements growing the longer you stay with us.
• Global Career Development – Opportunities for progression and taskforce placements within Six Senses and over 6,500 IHG properties around the world.
• Hotel & Dining Discounts – Enjoy exclusive discounts for you, your family, and friends across IHG hotels and restaurants from day one.
• Complimentary Nights at Six Senses – Stay at any Six Senses Hotel or Resort on us (the number of days increase the longer you’re with us!).
• Enhanced Family Leave – Generous and inclusive maternity, paternity, and adoption policies to support your family life.
• Comprehensive Financial Protection – Including pension scheme, life assurance, income protection, and critical illness cover.
• Holistic Wellbeing – Access to a diverse and enriching calendar of wellbeing-focused activities, nurturing every aspect of mind, body, and soul.
• Travel Season Ticket Loans – Helping you get to work in a more affordable and sustainable way.
• Medicash Plan – Claim back healthcare costs and access a wide range of resources to support your physical and mental wellbeing.
• Community & Volunteering Opportunities – Make a difference through purpose-driven initiatives and give back to the causes you care about.
• Health Assured & Wisdom App – 24/7 confidential support for your mental, emotional, and financial wellbeing, plus access to exclusive perks and discounts.

Qualifications

To execute the position of Night Concierge, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

• High school diploma or equivalent and at least 2 years’ experience in a similar hospitality company with proven references. Hospitality diploma/degree from a recognized hospitality school is preferred.
• Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I keep myself updated with the latest trends in fitness and wellness.
• Fluent in English; I understand that additional languages are preferred.

All candidates must hold the right to work in the UK to be considered. Sponsorship is not available for this role.

The above is intended to provide an overview of the role and responsibilities for a Night Concierge at Six Senses London It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses London is an equal opportunity employer. This policy applies to all terms and conditions of employment.

Don\'t quite meet every single requirement, but still believe you\'d be a great fit for the job? We\'ll never know unless you hit the \'Apply\' button. Start your journey with us today.