Night Auditor: Overnight Guest Experience Leader

Cairn Group; Greater London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading UK hospitality company is seeking a Night Auditor to manage overnight hotel operations and ensure exceptional guest experiences. This role involves verifying guest accounts, handling transactions, and maintaining hotel security. Ideal candidates will possess strong communication skills, an empathetic nature, and prior experience in a hotel setting. Join a supportive team that values your contributions and offers excellent development opportunities and benefits.

Benefits

Service Excellence Bonus

Real-time pay with Wagestream

Discounted stays at venues

50% off food and drinks

Spa discounts

Exclusive retail and cinema discounts

Leadership programs for growth

Superstar Awards

Long-service awards

Referral bonuses

24/7 Employee Assistance Programme

Pension scheme

Year-round incentives

Bereavement leave support

Qualifications

• Strong communication skills essential for guest interactions.
• Ability to proactively resolve challenges and ensure seamless guest experiences.
• Empathetic, professional, and capable of staying calm under pressure.

Responsibilities

• Handle transactions and offer local insights for guests.
• Verify accuracy of guest accounts and manage overnight operations.
• Ensure hotel security and assist with guest services.

Skills

Strong communication skills

Excellent interpersonal skills

Empathetic approach

Flexible and adaptable

Attention to detail

Previous experience in hotel environment

Excellent command of English

Job description

A leading UK hospitality company is seeking a Night Auditor to manage overnight hotel operations and ensure exceptional guest experiences. This role involves verifying guest accounts, handling transactions, and maintaining hotel security. Ideal candidates will possess strong communication skills, an empathetic nature, and prior experience in a hotel setting. Join a supportive team that values your contributions and offers excellent development opportunities and benefits.