NHS 111 Health Advisor – Night Shift (Part‑Time) Otterbourne

NHS; Otterbourne; On-site; GBP 24,000 - 27,000; Part time

Job summary

A prominent health service provider in Otterbourne is seeking a part-time NHS 111 Health Advisor. Join a dynamic environment where you manage a variety of calls, offering support to those in distress. The role requires training in NHS Pathways, effective communication, and emotional resilience. Ideal candidates will have a strong educational background and experience in customer service. This position offers competitive pay, 27 holidays, pension enrollment, and discounts on various services.

Benefits

Competitive hourly rate of £12.75

Unsocial hours allowance

27 days holiday plus bank holidays

NHS pension scheme

Employee assistance program

Qualifications

• Good all-round education or equivalent demonstrable experience.
• Experience in customer/patient services environment.
• Experience of using a computerised system.

Responsibilities

• Handle a wide variety of calls supporting individuals in crisis.
• Assess patients' needs using NHS Pathways following training.
• Maintain composure under stressful or distressing situations.

Skills

Emotional resilience

Communication skills

Assertiveness

Compassion

Education

2 GCSEs at grade 4 or above including English

Job description

A prominent health service provider in Otterbourne is seeking a part-time NHS 111 Health Advisor. Join a dynamic environment where you manage a variety of calls, offering support to those in distress. The role requires training in NHS Pathways, effective communication, and emotional resilience. Ideal candidates will have a strong educational background and experience in customer service. This position offers competitive pay, 27 holidays, pension enrollment, and discounts on various services.