Newcastle Customer Aftercare Specialist

Story Homes Group; Newcastle upon Tyne; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading home builder is seeking a Customer Aftercare Advisor to join their team in Newcastle upon Tyne. The successful candidate will coordinate daily workloads for the Customer Aftercare Team and handle customer queries effectively. Candidates should have experience in customer service, strong telephone and written communication skills, and the ability to analyze data. This is a valuable opportunity to contribute to a company committed to building quality homes and delivering exceptional customer service.

Qualifications

• Experience in a customer service environment is essential.
• High standard of both telephone and written communication skills.
• Ability to interpret and analyze data effectively.

Responsibilities

• Coordinate daily workloads and priorities of the Customer Aftercare Team.
• Support in handling, reporting, and resolving customer aftercare queries.

Skills

Customer service experience

Telephone communication

Written communication

Data interpretation and analysis

Job description

A leading home builder is seeking a Customer Aftercare Advisor to join their team in Newcastle upon Tyne. The successful candidate will coordinate daily workloads for the Customer Aftercare Team and handle customer queries effectively. Candidates should have experience in customer service, strong telephone and written communication skills, and the ability to analyze data. This is a valuable opportunity to contribute to a company committed to building quality homes and delivering exceptional customer service.