Neighbourhood Housing Officer — Community Impact

1 Livewest; Plymouth; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A prominent housing association in Plymouth is looking for a dedicated Housing Officer to manage customer relationships across Plymouth and South Hams. You will provide exceptional customer service, handle tenancy management, and support community development initiatives. Strong social housing experience and willingness to obtain CIH Level 4 qualification are essential. This is a full-time, permanent role offered with hybrid working options and several generous benefits, including extensive annual leave and health perks.

Benefits

Hybrid working arrangement

Generous annual leave

Up to 9% pension contributions

Health care cash plan

Access to discounted gym memberships

Learning and development opportunities

Family support policies

Wellbeing programs

Paid volunteering days

Qualifications

• Experience in social housing with tenancy and estate management.
• Strong interpersonal skills to manage customer relationships.
• Excellent organizational skills in a fast-paced environment.

Responsibilities

• Manage customer queries and tenancy agreements.
• Oversee estate standards and service contracts.
• Engage residents in community development.

Skills

Customer focus

Interpersonal skills

Organizational skills

Education

CIH Level 4 qualification (or willingness to achieve)

Tools

Full UK driving licence

Job description

A prominent housing association in Plymouth is looking for a dedicated Housing Officer to manage customer relationships across Plymouth and South Hams. You will provide exceptional customer service, handle tenancy management, and support community development initiatives. Strong social housing experience and willingness to obtain CIH Level 4 qualification are essential. This is a full-time, permanent role offered with hybrid working options and several generous benefits, including extensive annual leave and health perks.