National Operations Manager

Gather & Gather; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading catering company is seeking a National Operations Manager for a 6-month fixed-term position with the possibility of extension. The ideal candidate will have management experience in the contract catering or hospitality sector, a passion for food and customer service, and excellent leadership skills. This role involves overseeing the efficient management of a workplace contract with multiple sites while ensuring compliance and delivering financial targets. The position offers personal development and training opportunities, private medical eligibility, and a focus on well-being.

Benefits

Personal Development and Training opportunities

Private medical eligibility

Eye care

Wellbeing strategy

Family-friendly support

Regular social events

Professional subscriptions

Recognition schemes

Long service awards

High-street discount vouchers

Qualifications

• Experience in a management role within contract catering or hospitality.
• Confident written and verbal communication skills.
• Strong computer and administrative skills.

Responsibilities

• Manage the overall efficiency of a workplace contract with 9 sites.
• Maintain client relationships and ensure compliance with company policies.
• Deliver on financial budgets and support sales revenue growth.

Skills

Management experience in contract catering or hospitality

Passion for food and customer service

Strong communication skills

Administrative skills

Interpersonal skills

Leadership skills

Attention to detail

Job description

Pay Range

Gather + Gather pay range is provided here. Your actual pay will be based on your skills and experience – talk with your recruiter to learn more.

National Operations Manager – 6 month fixed-term (potential for extension)

Location: Flexible – sites in Scotland, Cambridge, Newcastle, Andover, Coventry

Working Pattern: Monday – Friday, 40 hours per week

Key Responsibilities:

• Responsible for the overall efficient and effective management of a workplace contract with 9 sites – £4.2 million turnover, ensuring great quality, consistent food and beverage services for breakfast, lunch and dinner.
• Maintain positive client relationships to ensure true partnership in their business.
• Experience with managing shift work.
• Ability to set standards within food.
• Passionate about quality high‑end retail food options to be provided on site.
• Manage recruitment, development, and training of team members.
• Ensure the contract is fully compliant with company policies and procedures.
• Deliver on agreed financial budgets and run commercially in line with net income and cost targets.
• Support sales revenue growth through marketing and promotional activities.

Our ideal Operations Manager will:

• Have experience working in a management role within the contract catering or hospitality sector – we welcome high street applications who are looking for a better work‑life balance.
• Demonstrate a real passion for food, customer service, and commercial awareness.
• Possess strong communication skills – both written and verbal.
• Be confident with computer and administrative skills.
• Have excellent interpersonal, organisational, and leadership skills.
• Bring a ‘can do’ attitude and great attention to detail.

What's in it for you?

• Personal Development and Training opportunities.
• Private medical eligibility.
• Eye care.
• A great wellbeing strategy – including access to our Employee Assistance Programme and salary finance.
• Family‑friendly support.
• Regular social events and communication with our leaders.
• Professional subscriptions.
• Recognition schemes and people awards.
• Long service awards.
• Access to great high‑street discount vouchers.