Multi-Trade Operative

Sanctuary Group; Sutton Coldfield; On-site; GBP 34,000 - 37,000; Full time

Job summary

A leading property services organization is seeking a Multi-Trade Operative in Sutton Coldfield to perform repairs and maintenance across Shropshire and the Midlands. This role involves attending to occupied properties for various tasks, from plumbing to carpentry, ensuring high-quality customer service. Candidates should possess an NVQ Level 2 qualification and driving license. The salary ranges from £34,376 to £36,185 per annum, contingent on performance, along with a comprehensive benefits package.

Benefits

25 days annual leave plus public holidays

Pension scheme with employer contributions

Life Assurance

Employee Advice Service

Cycle to Work scheme

Voluntary health plans

Wellbeing support and tools

Employee Networks for inclusion support

Qualifications

• Qualified to or undertaking NVQ Level 2 in a core subject (carpentry, electrical).
• Recent experience in a similar role within social housing.
• Knowledge of health and safety regulations.
• Driving on company business requires a full valid UK driving licence.

Responsibilities

• Attend occupied properties for repairs and maintenance.
• Resolve issues and keep customers informed.
• Maintain appropriate van stock levels.
• Provide information on the progress of works.
• Be available for out-of-hours cover.

Skills

Customer service

Problem-solving

Construction skills

Health and safety knowledge

Education

NVQ Level 2 in a core subject

Full valid UK driving licence

Job description

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Sutton Coldfield, West Midlands, GB, B76 1AL

Department: Property Services

Operation: Sanctuary Property Services

Closing Date: 04/01/2026

Requisition: 226934

Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

Multi-Trade Operative

Telford – covering Shropshire and the Midlands

£34,376 - £36,185 per year

40 hours per week

We are looking for a Multi-Trade Operative to join our Operations Response team based in the Midlands. Covering sites across the Midlands and Shropshire. You will be responsible for carrying out reactive repairs to occupied properties, ranging from a leaking tap to changing baths, changing a door handle to hanging a new door. The team also carry out external repairs including fencing and groundworks. The role will include lone and team working, and you will also be required to be on an emergency call out rota. A company van and power tools will be provided for business use along with training as and when needed.

The role of Multi-Trade Operative will include:

• Attending occupied properties to carry out construction, fault fixing and maintenance duties within Social Housing
• Resolving problems or set into motion the means of resolution, ensuring customers are kept informed
• Maintaining a suitable van stock level and restocking these when needed
• Providing accurate and timely information on the progress of works that is easily understood by the customer
• Providing out of hours cover via a call out rota

Skills and experiences

• To ensure full compliance with Building Safety legislation, candidates applying for this role must be qualified to or undertaking NVQ Level 2 in a core subject (carpentry, electrical. If Plumbing Level 3 is required, Unvented - G3 Certificate and Water Regulations (WRAS). As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications. Copies and CSCS cards will not be accepted
• Recent experience of undertaking a similar role within social housing
• Working knowledge of the health and safety regulations
• Additional skills in some of the following disciplines - plumbing, carpentry and plastering
• Ability to work to deadlines and prioritise tasks
• This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence

About us

We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £34,376 per annum (rising to £36,185 per annum after 12 months, subject to satisfactory performance)

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – [e-mail]

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent unlawful working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.