Motor Claims Specialist — Fast, Customer‑Focused Repairs

Trinity Claims; Tonbridge; On-site; GBP 24,000 - 26,000; Full time

Job summary

A claims management company in Tonbridge seeks a Customer Service Specialist to manage repair claims, ensuring timely and effective resolution for policyholders. The ideal candidate will have at least 2 years of experience in customer service, strong communication skills, and a good understanding of vehicle repair. The role offers a competitive salary of £24,000-£26,000, along with excellent on-site benefits including gym access and complimentary meals.

Benefits

On-site gym

Free on-site parking

Complimentary snacks and soft drinks

Qualifications

• At least 2 years’ experience in a Customer Service role.
• Good working knowledge of motor vehicle construction and modern repair techniques is desirable.
• Excellent verbal and written communication skills with a professional manner.

Responsibilities

• Manage the repair journey from instruction to payment smoothly.
• Provide excellent customer service via phone and email.
• Negotiate storage and recovery costs effectively.

Skills

Customer service experience

Communication skills

Motor claims knowledge

Knowledge of vehicle repair

Tools

Audatex

Job description

A claims management company in Tonbridge seeks a Customer Service Specialist to manage repair claims, ensuring timely and effective resolution for policyholders. The ideal candidate will have at least 2 years of experience in customer service, strong communication skills, and a good understanding of vehicle repair. The role offers a competitive salary of £24,000-£26,000, along with excellent on-site benefits including gym access and complimentary meals.