Motability Specialist Belfast, Northern Ireland, United Kingdom

Mesh-AI Limited; Belfast; On-site; GBP 25,000 - 50,000; Full time

Job summary

A leading automotive retailer in Belfast is seeking a Motability Specialist to develop strong customer relationships. This role requires a customer-focused individual with experience in the automotive industry and a knack for tailoring solutions to meet individual needs. The Motability Specialist will serve as the primary contact for customers, achieving sales targets while maintaining a positive and professional demeanor. The company offers competitive salaries, generous leave benefits, and various health and wellness perks.

Benefits

Competitive salaries

Generous annual leave

Enhanced family leave

Access to discounted technology purchases

Dental insurance

Critical illness cover

Discounted gym memberships

Travel insurance

Qualifications

• Previous experience in the automotive industry.
• Ability to tailor approach to individual customer needs.
• Strong organizational skills and ability to maintain customer relationships.

Responsibilities

• Serve as key point of contact for Motability customers.
• Achieve sales targets in line with KPIs.
• Help customers with vulnerabilities choose vehicles.

Skills

Customer-focused approach

Communication skills

Organizational skills

Job description

Motability Specialist

Location: Belfast, Northern Ireland, United Kingdom

About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands and selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We believe our people are our greatest asset and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing and life outside of work.

Position and Compensation

Motability Specialist at Charles Hurst Belfast Nissan – 44 hours per week (rotating schedule). Up to £50,000 OTE (including £25,000 basic plus commission, uncapped).

As a Motability specialist you will develop lasting relationships with our customers; being the first point of contact and a true specialist in Motability products. We are not looking for a high‑flying sales expert or someone with extensive Motability experience – it is important that you’re a quick learner who can guide customers through a knowledgeable buying process with honesty and enthusiasm. This is about supporting our customers and making their buying process as smooth and stress‑free as possible.

Key Responsibilities

• Serve as the key point of contact for Motability customers
• Communicate via email, phone and in person
• Achieve sales targets in line with KPIs
• Identify new business opportunities and support colleagues within your team
• Listen well and influence and persuade in both positive and negative circumstances
• Deal with customers with vulnerabilities, helping them choose their new vehicle with patience, professionalism and a people‑first attitude

Ideal Candidate

Our ideal Motability Specialist has previous experience within the automotive industry, a passion for growth and development and the ability to tailor their approach to individual customers’ requirements and offer solutions that fit their specific circumstances. You will stay in regular contact with our Motability customers, managing them even after they move onto our service team, thereby building and maintaining long‑term relationships. You are super‑organised, patient, customer‑focused and target‑driven – a well‑rounded individual with a passion for people.

Core Benefits

• Competitive salaries with structured pay scales and progression opportunities
• Generous annual leave that increases with your length of service
• Enhanced family leave, including 6 months’ full pay for maternity and adoption leave and 2 weeks’ full pay for paternity leave
• Access to Techscheme for discounted technology purchases with flexible payments
• Eyecare vouchers to help cover vision care needs
• Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
• Dental insurance for everyday dental care and unexpected treatments
• Critical illness cover for peace of mind during life’s most challenging moments

Financial Wellbeing

• MyView PayNow – access a portion of your pay as you earn with a user‑friendly app
• Free will‑writing services to help plan for the future
• Flexible life assurance options and partner life assurance for added protection
• Discounted gym memberships to support an active lifestyle
• Travel insurance to help you explore with confidence
• Access to home and technology vouchers
• bYond card and a wide range of exclusive retail and lifestyle discounts

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We celebrate and encourage success at all levels.

Lookers and Charles Hurst are equal‑opportunity employers. We are committed to a working environment that is free from discrimination, inclusive, and empowers our people to bring their whole selves to work and reach their full potential.

Employment checks will be conducted before you commence employment, including verification of recent employment, address, credit history and standard criminal record check. For roles requiring a driving licence, a driving licence check will also be carried out. All offers of employment are subject to a 6‑month probation period commencing from your start date.

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