Mortgage Associate - Customer-Centric Telephony (Hybrid)

Redefined; Motherwell; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A prominent financial services company in Motherwell is looking for a Mortgage Associate to join their team. This full-time role focuses on providing outstanding customer service through phone interactions, helping clients with their mortgage queries. Candidates should possess a customer-focused mindset and be resilient. The position offers a hybrid working model, fostering career growth within the organization. If you’re passionate about service and development, this could be the ideal opportunity for you.

Qualifications

• Active listening and effective communication skills.
• Ability to maintain performance in a fast-paced environment.
• Ownership of customer needs and personal development.

Responsibilities

• Engage with customers over the telephone to understand their needs.
• Adhere to call processes and deliver outstanding customer service.
• Take ownership of customer queries and assist with mortgage-related questions.

Skills

Customer focused mindset

Resilience

Accountability

Process Adherence

Digital Fluency

Job description

A prominent financial services company in Motherwell is looking for a Mortgage Associate to join their team. This full-time role focuses on providing outstanding customer service through phone interactions, helping clients with their mortgage queries. Candidates should possess a customer-focused mindset and be resilient. The position offers a hybrid working model, fostering career growth within the organization. If you’re passionate about service and development, this could be the ideal opportunity for you.