Mortgage and Protection Operations Manager

The Openwork Partnership; Swindon; Hybrid; GBP 42,000 - 50,000; Full time

Job summary

A financial services organization is seeking a Mortgage and Protection Operations Manager in Swindon. The role involves leading operational teams, ensuring service standards, and delivering on strategic goals. Ideal candidates will have significant experience in mortgage and protection with a proven ability to drive change and lead teams effectively. This is a contract role with a competitive salary and a variety of benefits including bonuses and flexible working options.

Benefits

Salary up to £50,000

10% bonus scheme

Pension scheme with matched contributions

27 days holiday plus bank holidays

Flexible benefits including medical insurance

Qualifications

• Experience in a busy multi-functional role.
• Ability to lead and drive change initiatives.
• Strong business awareness and service standards.

Responsibilities

• Manage operational teams and meet service standards.
• Deliver Business Excellence initiatives.
• Proactively manage stakeholder relationships.

Skills

Mortgage and Protection experience

Leadership skills

Analytical skills

Change management

Relationship management

Communication skills

Job description

Mortgage and Protection Operations Manager

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The Openwork Partnership provided pay range

This range is provided by The Openwork Partnership. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

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Are you a skilled Operations Manager looking for a new opportunity?

If so we want to hear from you! We are looking for experienced and talented Operations Managers to join our COO function, supporting our strategic goals this year. We have a lot to achieve, and we need the right leaders to enable our operational teams to deliver effectively and provide the best service to our customers.

You will take responsibility for the management of operational teams within the Openwork Partnership, meeting and delivering to set standards, policies, and service levels. As well as ensuring regulatory safety, ease of doing business, business growth and development. Supporting and driving change to ensure Business Excellence initiatives are met and delivered within agreed deadlines.

This is a 10 month FTC and is based 2 days a week within our Swindon office.

The benefits:

• Salary - up to £50,000
• Bonus scheme - on target bonus - 10%
• Pension scheme - contribute up to 5% of your salary and Openwork will match you and put in an extra 5%
• Critical illness cover
• Death in service - 4x salary
• 27 days holiday + bank holidays, with the opportunity to buy up to an additional 10 days
• A range of other flexible benefits to include private medical insurance, dental insurance and much more.

Key Accountabilities:

• You will be responsible for the management of an operational team
• You'll lead and develop an engaged team to deliver quality and great service to high standards to support Partner Firms and business strategy
• Implementation of planning, processes, and controls to achieve Quality, Survey and SLA / KPI standards
• You will manage operational projects as required, achieving deadlines, high standards and value
• Ongoing continuous improvement culture is embedded within the team with all colleagues demonstrating ‘think smart, think change’
• Delivery of Business Excellence initiatives in line with agreed timescales
• You will proactively manage stakeholder relationships
• Managing within an agreed strategic framework, with safe execution of controls, with limited intervention
• Complete records and timely documentation, including consistently accurate Controls and MI
• Delivery of accurate and meaningful MI to Operational Head and other areas of the business
• Pro‑active resolution of all issues and queries, with appropriate risk mitigation and escalation

What will you need to succeed?

• Mortgage and Protection experience
• Experience of operating in a busy and demanding multi‑functional role
• Previous experience of dealing with financial advisers, providers, and internal support functions
• Experience of dealing with targets, SLAs, and complaint handling
• Proven ability to lead, implement and drive change initiatives, being an agent for change
• Good understanding of business awareness and service standards
• Resilient, proactive, and driven in a changing environment
• Strong leadership, performance, and management skills
• The ability to manage resource / workflow and multiple tasks and priorities to deadlines, delegating as appropriate
• Strong relationship management and interpersonal skills with the ability to build effective working relationships
• Strong verbal and written communication, influencing & negotiation skills
• To identify and deliver improvements in our customer journey and service delivery
• Proven ability to lead, implement and drive change initiatives, being an agent for change
• Good analytical, problem‑solving and decision‑making ability, able to use sound judgement
• Ability to consistently achieve standards and deadlines without a need for supervision

Why us?

We're a dynamic, fast paced, and growing business with huge ambition. This is all made possible by the brilliant people who are part of The Openwork Partnership family. We're investing heavily in our colleagues, continuously striving to give them the platform to develop personally and professionally and reach their full potential.

We’re also very proud of our culture, as one of the Best 100 Large Companies to work for in 2022. The Openwork Partnership values, and respects individuality and we are committed to building an inclusive culture and environment which truly recognises and celebrates our colleague’s individual differences and identities – just like our financial advice, for us, it’s personal. We believe everyone can make a difference and your race, religion, disability, and gender will never be a barrier. At Openwork, we have a strong ethic of care for each other where you can balance a successful career with your commitments and interests outside of work. We believe that you will bring your best self to work if you are trusted to choose when, where and how you do it.

Seniority level

• Mid‑Senior level

Employment type

• Contract

Job function

• Quality Assurance

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