Mobile Hire Sales Coordinator

GAP Group; York and North Yorkshire; On-site; GBP 60,000 - 80,000; Full time

Job summary

A nationwide hiring solutions provider is seeking a Mobile Hire & Sales Coordinator to play a vital role at their depots. The position involves managing customer queries, processing equipment hires, and ensuring stock levels meet customer demands. Candidates should have experience in a high-volume hire desk role, excellent customer service skills, and the ability to work efficiently as part of a team. Frequent travel and overnight stays will be required for this regional position, offering a pathway for career growth within the company.

Benefits

Competitive salary

Bonus scheme

Annual leave up to 25 days

Pension scheme

Life assurance

Employee welfare fund

Cycle to work scheme

Health and wellness support

Qualifications

• Proven experience in a high-volume hire desk role.
• Ability to increase sales through effective customer service.
• Strong organizational skills and attention to detail.

Responsibilities

• Manage hire desk administration and customer queries.
• Process 40-50 incoming and outgoing hires daily.
• Ensure stock levels meet customer demand.

Skills

Customer service skills

Organisational skills

Effective communication

IT skills (MS Office)

Team player

Driving license

Job description

Location

Unit 1, Fryers Close, Murton Lane, York, YO195UY

Number of positions to be provided

1

Contract hours

42.50

About the role

The Role

Our nationwide Plant and Tool division hires a range of equipment including diggers, dumpers and small hand tools to companies within the construction, utilities and infrastructure sectors.

As the first point of contact at our depots, Hire & Sales Coordinators (HSC) play a pivotal role in driving our business' success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them. The Mobile Hire & Sales Coordinator will provide holiday, absence and staff shortage cover at depots within the South East region and cover in the absence of the depot General Managers. This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within GAP Group.

A typical day for a Regional HSC will include:

• Processing all hire desk administration including customer and supplier queries
• Managing approx. 40-50 incoming and outgoing hires per day
• Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
• Load checking vehicles and working effectively with the depot team of drivers and fitters
• Resolving customer complaints and supplier issues efficiently

About You

Successful applicants should demonstrate the following:

• Previous experience of working within a high-volume hire desk role is essential
• Excellent customer service skills with a focus on increasing sales
• Effective communicator with strong organisational skills and attention to detail
• Proficient IT skills with working knowledge of MS Office including Outlook and Excel
• Strong team player with the ability to work to own initiative
• Full driving licence
• Although a plant & tool hire background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest.

*Please note as this is a regional position covering the North East region it will involve frequent travel and overnight stays.*

About Us

GAP Hire Solutions has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as profit share, loyalty holidays, a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.

Benefits include:

• Competitive salary and bonus scheme
• Up to 25 days annual leave plus bank holidays
• The option to buy up to 5 days additional leave
• Contributory Pension Scheme
• Life Assurance
• Employee Welfare Fund (Company-funded social events)
• Cycle to Work Scheme
• Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab)

So what next?

If you fit the profile and are up for the challenge, we would love to hear from you!

To apply all you need to do is upload your CV and complete our short application form and we'll take it from there.

GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER